With the rapid development of online shopping, consumers are encountering more and more problems. When consumers encounter problems, many people will think of calling 12315** to complain to the Consumer Association, and the Consumer Association will come forward to help mediate.
But what should consumers do if the merchant refuses to mediate?Let's take a look.
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1. Collect evidence comprehensively. In the usual shopping process, it is necessary to keep all the transaction records, vouchers, chat records and other evidence with the merchant at any time, so as to prove your claim in the event of subsequent problems. Note: Evidence must be collected at any time in normal times, not after a problem has occurred.
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2. Be sure to stay calm. Faced with the refusal of the merchant to mediate, the consumer is likely to get emotional, but emotional agitation will lead to making the wrong decision, which will not only not solve the problem, but also cause greater losses. Therefore, it is necessary to remain calm, communicate rationally with the merchant, and try to find the best way to solve the problem.
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3. Understand the relevant laws. Sometimes the behavior of the merchant not only violates the "Consumer Rights Protection**" but also may involve other illegal acts (such as: counterfeit and shoddy products, trademark infringement, fraud, etc.), consumers can try to understand more about the relevant legal provisions, different laws have different solutions, if you do not understand, you can consult a lawyer.
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4. Complain to the relevant departments. In addition to calling 12315 to complain to the Consumer Association, consumers can also complain and report to the industrial and commercial bureau, the quality supervision bureau and other regulatory departments. These departments will investigate the merchant's behavior and impose corresponding penalties on the merchant if they are found to be acting in violation of the law.
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5. Initiating a civil lawsuit. If the merchant's behavior has caused damage to the personal and property interests of the consumer, and it cannot be resolved through negotiation, the consumer may file a lawsuit with the people's court to demand compensation from the merchant.
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6. Report the case to the public security organs. If the merchant's behavior has violated the criminal law or violated the law on public security administrative punishments, such as suspected fraud, sales of a large number of counterfeit and shoddy products, sale of a large number of trademark-infringing products, sale of counterfeit drugs, etc., consumers can report to the public security organs.
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7. Seeking the best news may attract more people's attention and support, thereby increasing the likelihood of solving the problem. However, in the specific operation process, you should pay attention to your own privacy protection, and do not infringe on the privacy of others to avoid violating the law.
In short, in the face of the refusal of the merchant to mediate, we need to remain calm and actively seek solutions and effective coping strategies. It is everyone's legal right to protect their legitimate rights and interests!
12315 Consumer Rights Complaints