Editor's note
The interests of the masses are no trivial matter. In order to save time, worry and effort for the masses, in recent years, the Yichang Municipal Affairs Service and Big Data Administration has focused on the high-frequency matters that the masses are anxious about in the whole life cycle, and sorted out 10 key matters for people's livelihood. How can we do these things better?
Relying on the city brain, Yichang focuses on "doing one thing efficiently", and through process reengineering and data sharing, it makes every effort to promote joint handling, full online handling, and parallel and fast handling, so as to improve the efficiency of government services. In 2022, Yichang ranked first in the province in the annual general evaluation (assessment) of "Efficiently Doing One Thing", and was awarded the special supervision and incentive of the Provincial ** General Office.
In the continuous exploration and innovation, in September this year, the Municipal Affairs Service and Big Data Administration launched 10 key matters of people's livelihood "at one time" to continuously enhance the public's sense of experience and gain. 
Reforms
The key matters of people's livelihood should be done at one time"I don't have to run back and forth, I handled it on my mobile phone at one time, and I received all the baby's documents in just a few days, which saved a lot of effort, which is so convenient!Recently, Wang Fang, a novice mother who stayed at home, received the baby's household registration page, social security card and other documents at home, which surprised her. She never thought that such a major key matter of people's livelihood could be operated on her mobile phone.
Wang Fang's surprise came from Yichang's in-depth implementation of the important decisions and deployments of the national and provincial party committees, focusing on 10 key matters of people's livelihood in the whole life cycle of individuals, and making every effort to create the results of "one thing at a time". In June 2022, the "Guiding Opinions on Strengthening the Construction of Digital" was issued, requiring the construction of a new form of digital and intelligent operation. In September of the same year, the General Office of the People's Republic of China issued the "Guiding Opinions on Accelerating the Promotion of "One Thing at a Time" to Create an Upgraded Version of Government Services, which required the promotion of more cross-departmental and cross-level government service matters with strong relevance and large demand for services to achieve "one thing at a time", so as to further improve the experience and sense of gain of the enterprise masses. ** There is deployment, and the place sees action. According to the requirements of comprehensively and deeply promoting the work of "one thing at a time", the Municipal Affairs Service and Big Data Administration will coordinate the reform and upgrading of the city's "one thing at a time", formulate and issue the work plan of "one thing at a time", establish a working mechanism for city and county joint offices, integrate resources and strength, and include "one thing at a time" into the assessment content of "doing one thing efficiently", and promote the full implementation of the work. At the same time, the list of "one thing at a time" was issued, and every effort was made to "reduce links, materials, time and runs", and in accordance with the handling mode of "one list, one set of materials, one window acceptance, one separate office, and one delivery", the transformation of "multiple windows and multiple applications" into "one time and one completion" was realized. With a population of nearly 5 million and a large number of livelihood affairs, how to make the key things that are indispensable in the lives of citizens more convenient and faster?After in-depth research, Yichang has developed an exclusive space for one person, one file of data, and explored service optimization through intent-driven approval, focusing on 10 "key things" of people's livelihood, such as "birth, enrollment in kindergartens, employment of college graduates, entrepreneurship, buying a house, marriage and childbirth, medical treatment, retirement, pension, and death". On this basis, the Municipal Affairs Service and Big Data Administration learned from the advanced experience of Zhejiang, Shanghai and other places, iteratively upgraded the "Yige Service", and after solving the difficulties encountered in the subject matter, business process, system construction, handling test, problem feedback, online promotion and other links one by one, in September this year, the 10 themes of "one-time handling" of key matters of people's livelihood were put into operation on the Hubei Government Service Network, "Yige Service" and other platforms. Scan the code to view the scan code10 key matters of people's livelihood
Innovation
Proactive push can be enjoyed without applicationDigital construction is connected to the party and the people. Using digital reform to solve the "key small things" of the masses is the "top priority" of government services.
Relying on the Hubei government service network and Yige services, the "one-time handling" of key matters of people's livelihood has built a certificate-free information support platform and license database, and through the integration of "one thing" and "one person, one file" area throughout the personal life cycle, the service information and electronic licenses that were originally scattered in various departments have been classified and managed and applied in a centralized manner, and the "life file" database has been improved, and it is associated with service forms and materials, so that the service can be done without filling in and submitting licenses, so that the masses can clearly check and do important matters at the key stage. At present, it has access to 46 types of information, such as taxpayer information, social security personal information, enterprise copyright, patent information, etc., and promoted the efficient collection of more than 320 certificates (certificates) in 70 categories. What the masses need is what reform is the direction of reform. With the help of Yichang's big data resource base, the "one-time" innovative service model for key matters of people's livelihood can sense the needs of the masses in advance and realize real-time data sharing. Focusing on the 10 important stages of an individual's life, docking the interface of birth certificate, death certificate and other interfaces, according to different application scenarios and business situations, a number of related "single things" are reasonably collected, and a list of "one thing at a time" for government services is sorted out and formed, and thematic and first-class services are provided. In the process of handling matters, the system automatically retrieves the associated data, realizes the automatic filling of the information sharing form, actively pushes the "enjoy without application", and conveniently signs the notification commitment letter in a remote and remote place, breaking the space constraints, and realizing the transformation from "running at most once" in each department (link) in the past to "one thing" and "running at most once" now, so that the relevant processes of the affairs that the masses are concerned about are more simplified, the procedures are more standardized, and the efficiency is more improved. Take "Kindergarten Enrollment" as an example:The online registration system for primary and secondary schools was launched, relying on the city brain to automatically call household registration, birth medical certificates, real estate certificates and other information, accurately compare and match degrees, and the system automatically reviewed, matched nearby and entered schools fairly, so as to realize the "early handling" and "active handling" of government services. Take "behind you" as an example:Focusing on the problems of the masses "after their deaths", such as many procedures, miscellaneous materials, and running in many places, we strive to compress the service process, improve the efficiency of business handling, reduce the original multiple errands of the masses to "zero errands", and solve the problems of many materials, multiple runs, and redundant links in the aftermath of the masses, so that the "sad things" can be done more worry-free and relieved. "To serve the key things of the masses well, we need to focus on the outstanding contradictions and problems in the field of people's livelihood and innovate service models. By continuously optimizing business processes, opening up departmental systems, and strengthening data sharing, more data can be used to run away and the masses can run less errands. Zheng Xin, a staff member of the Municipal Affairs Service and Big Data Administration, introduced.
Convenience
One-click processing without leaving home
As of early December, the cumulative number of 10 themes of key matters of people's livelihood reached 29,722. This is the real-time data given by the background of "one-time handling" of key matters of people's livelihood. Behind the data, it represents the people's will.
In the past, newborns needed to settle down and apply for a social security card at the police station first, and then go to the citizen card center to apply, which was a cumbersome and time-consuming process, but now it can be done with a mobile phone. Ms. Liu, a citizen who had just completed the newborn procedures for the "second child", felt a lot of emotion. Parents of newborns only need to log in to the Hubei government service network or Yige service applet, enter the "newborn birth" declaration page, and fill in the form to complete the three businesses of settlement registration, urban and rural medical insurance registration, and social security card application for the newborn "one-stop". After the printing of the household registration book and the production of the social security card, the staff will mail it directly to the home. Ms. Zhao, who handled her mother's posthumous affairs through "one-time handling" of key matters of people's livelihood, also felt deeply: "In the past, the old man passed away, and various departments ran and prepared many materials, and the handling process was complicated. Now, after handling the funeral at the city funeral home, as long as you operate on your mobile phone, you can handle the relevant things after death. "Whether the government service experience is good or not, the masses have the most right to speak. The reporter opened the "one-time handling" of Yige's key matters of serving people's livelihood, and 10 key matters of people's livelihood, such as the birth of newborns and admission to kindergartens, were neatly arranged from top to bottom and were clear at a glance. Click on the "Admission" page of the admission column, and the online degree application page for the fall of 2023 in Yichang City will appear in front of you, with school district inquiry, registration information inquiry, public primary school registration guide, public primary school registration entrance, private primary school registration entrance and other information. "Originally, many livelihood matters that needed to be handled by running to the window can now be done with a mobile phone, which saves time and effort, and is so convenient for ordinary people!Mr. Li, a citizen, praised the convenient and fast process after completing the household registration relocation procedures for the husband and wife on his mobile phone. The reporter opened the "Citizen Marriage and Childbirth" page, which is divided into three sections: marriage registration, transfer of husband and wife's household registration, and change of household registration and marital status. You can choose to handle all three sections at the same time, or you can choose only one of them. The applicant fills in the relevant information according to the prompts, submits the application, and mails the household registration book to the designated address, so that the household registration transfer can be easily handled without leaving home. Simple operation and easy to use, this is the most intuitive feeling of reporters, and it is also the heartfelt feedback of all the working people. "According to the needs of the masses, we will continue to improve and upgrade the key matters of people's livelihood 'at one time', optimize the process of handling key matters of people's livelihood, truly realize more data and zero errands for the masses, and further improve the satisfaction and sense of gain of the masses. Li Yulan, head of the relevant departments of the Municipal Affairs Service and Big Data Administration, said. From exploring the reform path of "letting the data run more and the masses run less errands", to "running at most once", and then to "not having to run once" ......Reforms and measures demonstrate the original intention of the Yichang municipal government service department to focus on people's livelihood. The reform of government services focusing on the needs of people's livelihood will continue and will benefit more people. 