"Be anxious about what customers are anxious about, think about what customers think" is never just a slogan, but a true portrayal of ICBC people's daily work. Recently, ICBC Yanchi Sub-branch has solved the problems encountered by the elderly and their families who are sick in bed with efficient and heart-warming services.
On the morning of December 2, the business office of Yanchi sub-branch ushered in a customer, asking for his mother to handle the social security card activation business, the customer service manager learned that the customer's mother had a stroke a few days ago, the social security card has expired, the new card has not been activated but I can not go to the outlets to handle the social security card activation, the customer's mother is currently hospitalized, pay wages need to use the social security card, because the working days are at work, can only go to the business outlets on weekends to seek help. After the coordination of the staff of the outlet, the two people accompany the customer to carry out the door-to-door service.
In line with the principle of "urgent customers' urgency" and the principle that every second counts, the business office of Yanchi Branch took the initiative to overcome the problem of shortage of manpower in the outlets, and arranged two staff who were resting to go to the old man's home, the customer could not sign with his right hand because of a stroke, and confirmed the authenticity of the business handled by ** people by pressing the fingerprint, when the old man trembled and pressed the fingerprint, the person in charge of the outlet took out a wet paper towel and wiped the red Indonesia on the old man's fingers clean, a Xi inertia action, which suddenly made the old man's children burst into tears. The customer was very satisfied with the quick response and considerate service of the outlet: "We are very relieved to open the salary card in ICBC!".After ensuring that the information was correct, the outlet successfully handled the social security card activation business for the customer on the same day.
This is the most beautiful presentation of ICBC's service to customers, providing customers with the best quality, efficient and warm financial services, and continuing to fulfill the social responsibility and responsibility of a major state-owned bank.