Make a New Year's wish
How to refuse others without hurting the peace?How do you praise people to the point?How do you avoid reminders turning into criticism?How do you avoid being taken as polite when you tell you the truth?How to make recommendations accurately and reasonably?
Sometimes we obviously have no malicious intent, but we anger each other with one sentence;Sometimes I want to ask the other person how he feels, but it makes the other person even more anxiousWe obviously did it for each other's good, but we ended up hurting each other. In the workplace, we can't communicate well with our bosses and subordinates, and we can feel stressed.
Recently, I have encountered a similar problem in my work, and I am desperate to become better and more eloquent, so I found this stack of books to read, which is easy to use and easy to understand.
The book is divided into 15 chapters, which list 141 examples of daily communication from the more practical aspects such as greeting and politeness, asking for help from others, ways of refusing, and praising others, and compare and explain "appropriate words" and "inappropriate words" to teach us communication skills.
How to praise people correctly:
Usually we say, "You look so beautiful today"!
A more appropriate way to say: "You look beautiful today, too"!Changing "today" to "today" is just a word difference, but it will have unexpected effects.
How to make the right request:
Replace "Please don't close the door" with "Can I leave the door open?"."Isn't it easier to accept. Wouldn't it sound more comfortable to change "I'm too busy this month to see each other" to "I'll have time next month, let's meet then"?
Summing up the formula: Use the positive form when making the request, not the negative form. That is, change "please don't do that" to "please do this".
How to apologize properly:
There are three principles for apologies: "admit the facts", "be straightforward", and "get as soon as possible". If something goes wrong at work, we don't want to say, "I'm sorry for the consequences." Because if you say that you will "cause serious consequences" to the other party, you will only add fuel to the fire. Instead, say, "I'm sorry for causing you trouble"!
In addition to this, the book also contains communication skills for using email and social software, as well as how to communicate correctly when educating your child without affecting your child's self-esteem and making him willing to listen to you.
This book full of dry goods, is a pillow book that you can use anytime and anywhere, Chinese sales have exceeded 300,000 copies, interpreted by experts who have been in the industry for more than 20 years in the interpersonal relationship improvement consultant, read and learn at any time, let us all become the special talkers.