Quality summary and analysis regular meeting nine-character policy
First: Summarize the achievements and problems.
The regular quality summary and analysis meeting is actually to summarize, analyze and report the quality management status of the stage, so that all personnel are clear about the quality management performance at a certain stage
Quality management performance at a certain stage.
How the performance compares to the previous stage.
The extent to which quality performance has been achieved.
How far is it from the quality goals?
How far is it from the quality standards.
What are the main quality problems at this stage?
The nature of the quality problem at this stage.
Losses caused by quality problems at this stage.
The quality results of customer feedback at this stage.
The level of customer satisfaction with quality at this stage.
Second: Analyze - Analyze the consequences of the problem.
Organize discussions and analyze the consequences of quality problems from the level of company interests, team interests, and personal interests;
Organize discussions and analyze the consequences of quality problems from the level of short-term and long-term interests;
The purpose is to make everyone aware of:
The quality is done, compliant, and up to standard, not only for the benefit of the company, but also for anyone to enjoy.
If the quality is poor, violated, or deviates from the standard, it will not only hurt the company, but everyone will be harmed.
In order to improve everyone's awareness of quality, quality responsibility, and quality rules.
Third: guide the team's cognition.
Organize and hold regular quality summary and analysis meetings, not only to report the existing quality problems, not only to show the quality achievements obtained, but more importantly, to guide the team's cognition of quality management, so that the team can fully understand clearly
The relationship between quality management and production management.
The relationship between quality management and yield management.
The relationship between quality management and design development.
The relationship between quality management and procurement management.
The relationship between quality management and market management.
The relationship between quality management and customer management.
The relationship between quality management and personal interests.
The relationship between quality management and company development.
If it does not play such a guiding role, if there is no such guiding role, the regular quality summary and analysis meeting cannot be called a regular meeting at all, at most it is just a party, at best it is a meeting for the sake of meeting.
Fourth: Trace - trace the cause of the problem.
Why do you need to organize a regular meeting for quality summary and analysis?What is the purpose of organizing a regular quality summary and analysis meeting?
Some people may say, "Who doesn't know, who doesn't know."
It is true that everyone knows and knows it, but not everyone has done it, and the interval between knowing and achieving it is "doing".
The main purpose of holding a regular quality summary and analysis meeting is to effectively solve the quality problems existing at a certain stage, or to effectively solve the main quality problems existing at a certain stage, and how to effectively solve them
Organize everyone to discuss and analyze the causes of quality problems, if necessary, you can go to the scene to discuss, be sure to find out the possible causes of quality problems one by one, and then screen one by one to determine the main causes.
The reasons are not clear, and how effective measures can be developed
The reason is not clear, how can we talk about effective problem solving?
The reason is not accurate, how can we talk about effective and precise measures?
If the cause is incomplete, how can we solve the problem completely?
Fifth: Formulate rectification measures.
Any meeting is a closed-loop work, otherwise the meeting will not be effective.
Therefore, it is important to discuss the rectification measures together at the meeting for the main and root causes identified, and form a plan (plan) for the implementation of the measures, so that they can be implemented one by one after the meeting.
Sixth: Expand the problem horizontally.
Management, what is management?Management is to learn to look at problems from a higher perspective, to treat problems at a deeper level, and to think more about whether problems will occur in other processes.
Only in this way can the same problems be effectively prevented.
Therefore, the regular quality summary and analysis meeting should not only focus on the problem points, but also expand the reasons horizontally, so as to achieve "if there is a change, if there is no encouragement", so as to "take a countermeasure".
3. Take it as a warning", so that "others eat a trench, and they grow wiser".
Seventh: follow up - the implementation of follow-up measures.
The meeting is divided into three phases: before, during and after the meeting.
Without any of these phases, it is not a perfect meeting and will not have the desired effect of the meeting.
Therefore, we should pay attention to it before the meeting, re-emphasize it during the meeting, and re-implement it after the meeting.
Eighth: Verify the effectiveness of the measures.
After the meeting, how to re-apply the law?
1.The implementation of measures should be tracked.
2.The effectiveness of the measures is to be verified.
One of the two is indispensable.
Ninth: solidification - effective measures for solidification.
There are two reasons why corrective measures need to be taken to address the problem:
1.Existing measures are flawed or missing.
2.The company lacks such management measures.
Whatever the reason, a new requirement has arisen.
How do you make new requirements the rules of your job?
The only way is to consolidate and strengthen the effective rectification measures, solidify them into the original management measures or form new management measures, and train, supervise, inspect, and correct them until they become habits. (*Make management simple, effective, and standardized).