Mr. Wang recentlyThink**
His method is to avoid eating staple foodsEat more beef
Therefore, I often go to the nearby Hema Fresh Store to eat.
On the 9th, he went to Hema to buy beef again.
Please have the staff process it.
Said it was the staff who met.
The performance is a bit strange
Mr. Wang: I bought two boxes and asked them to process themTheir staff said they couldn't fry itI said that's not right, yesterday (8th) night,You said the whole freezer could be friedSo why can't you fry it today?
Mr. Wang spent the money at the Hema Fresh Hangzhou Science and Technology Plaza store.
The payment records show that at noon on the 9th.
He spent 8580 yuan to buy two boxes of snowflake beef slices
Mr. Wang introduced, the day before.
He also bought the same beef fillet.
At that time, the other party could process it
Journalists: Then you mean,The rules were changed every other day?
Mr. Wang:Yes, then I found a staff member, and when the staff came, I found a fried staff, and the staff said that they couldn't fry itThen the others ran away. Then I have no one to deal with this matter, and the staff still takes the things I boughtLeave it in their freezer and leave it alone.
Journalists: Huh?
Mr. Wang: yes, they just ran away, and I don't know what's going on.
Journalists: You've already paid for itThose two boxes of beef are yours.
Mr. Wang:Right.
Journalists: Did he put you back in the freezer?
Mr. Wang: yes, and then the others ran away, and I don't know what happened. I said why did I buy something, he put it in for me, and the person ran away again, and I said that this matter is not dealt with?So what about what I bought?Then I went to their help desk.
Journalists: Did you give it back to you?
Mr. WangNot yet.
At noon on the 9th, when the reporter interviewed Mr. Wang.
He was still hungry.
The two boxes of beef fillets that he said he had paid for were put back in the freezer.
And the staff also ran away
He didn't know what to do.
The reporter accompanied Mr. Wang to the store.
He said he bought this kind of meat.
The reporter noticed that there was equipment for frying steaks near the freezer.
A sign was also placed.
He said that he could help customers process delicious steaks for free
Journalists: Did you buy meat slices on the night of the 8th?
Mr. Wang: It's also a slice of meat.
Journalists: Did he fry you at the time?
Mr. WangFried.
Journalists: What he means now is to just give you fried steaks, processed for free,You're a kebab fillet.
Mr. Wang:Right.
At the time of the interview,There is no staff operating the equipment for frying steaks
Two staff members walked over.
Journalists:Who is the store manager?
"Hema Fresh" Hangzhou Science and Technology Plaza store staff: Let me tell you, it's not convenient to be interviewed.
The store manager told reporters privately.
The staff put the beef slices back in the freezer at that time.
I guess I'm afraid of breakingAs for why you run away.
He didn't know.
Later, the public relations department of Hema replied to reporters in writing:
After verification, the store staff is in the process of service.
It does bring a bad experience to consumers.
We apologize for the incident.
We are willing to provide customers with free of charge.
One portion of processed steak as compensation
The store will also strengthen the training of employees' on-site service awareness and level.
Continuously improve the customer experience. ”
Mr. Wang told reporters.
The money for the two boxes of snowflake beef fillet has been refunded
He is willing to accept Hema solutions.
1818** Eye 20th Anniversary Offline Meeting.
First stop, December 23, Beijing
Quietly, afraid of the cold field, prepared a peripherals and various gifts).
Due to the limited space, tickets are available on a first-come, first-served basis
Mini program "1717 Hui Life" search 1818** eye lock position).
Note: Hangzhou also does it, and Zhejiang's partners are not in a hurry.
1717 Hui Life ,,, 1818** Eye 20th Anniversary Beijing Special