Zhao Shuli, the founder of "Yam Egg Pie", is actually a "master of mediation"?There are also "thorny" aunts in the Lei Feng communityHow do street secretaries integrate resources?
In 2023, the ** Political and Legal Committee will select 104 "Fengqiao-style work method" units nationwide, focusing on typical cases, dissecting sparrows, and exploring one of the golden keys to solving social contradictions in the new era - "solving on the spot".
"Yam Egg Pie" Zhao Shuli is actually a "mediation master"?
To solve problems on the spot, grassroots political and legal units and political and legal cadres and police are important professional forces for preventing and resolving contradictions and disputes.
Sister Zhang was holding her breath in her heart, and her wrist was swollen with a small mountain bag.
She and Sister Gu are concubines, they live in the same yard, and they often walk around on weekdays.
The bad is bad on that day. After Sister Zhang finished nagging, she didn't take a few steps when she found that something was wrong with her dog, jumping back and forth, barking hard, pounced on her trouser legs, and her sharp teeth slashed across her legs and wrists, leaving tooth marks and oozing blood.
I was given the money for a shot of vaccine!"Sister Zhang thinks that the concubine has lost a lot, and she teases her openly and secretly, and the two have had a pimple since then.
This is not over, the two of them are on the bar again because of trivial matters. Sister Gu's clothes were knocked to the ground by Sister Zhang, she was sure that Sister Zhang was deliberate, and rushed to the door to theorize, the two of them were anxious and white-faced, no one would let them, and they moved their hands as soon as they came and went, and Sister Zhang's wrist was sprained and swollen.
"Zhao Shuli Police Office" came to the door. This name was born from Zhao Shuli, a people's writer in Qinshui County, Jincheng, Shanxi. He took root in the countryside and turned the chaotic and simple countryside into living words, truly reproducing the changes in China's rural areas for decades, and creating a new literary genre - "yam egg pie".
The Jiafeng Police Station of the Qinshui County Public Security Bureau used the influence of local modern celebrities among the people to return Zhao Shuli's local literature and art to real life, and refined the "Zhao Shuli Mediation" working method.
This set of methods is based on Zhao Shuli's literary works, and summarizes the personality characteristics of four types of parties:For those who "admit death more truthfully", guide them to empathize and change the attitude of the parties who do not know how to be flexible and love to drill the horns;For those who "unreasonably stir up three points", explain the legal principles face to face, and change the luck mentality of the parties who know that they are unreasonable, but do not give in;For those who are "reasonable and unforgiving", use the concept of hometown affection and family affection to urge them to recognize the friendship of fellow villagers and no longer give an inch;For those who "do not follow reason", educate them on the principles of creditworthiness and the legal consequences that may be triggered, and change the situation where the parties are thorough in reasoning but do not enforce it.
In particular, from Zhao Shuli's literary work "Three Mile Bay", six typical characters with distinctive characteristics are extracted: "often reasonable", "unprovoked", "iron abacus", "can not be enough", "small but opposite" and "confused". ”
The mediator implemented precise policies, step by step, let go of anger, cleared old accounts, and cured the root causes, and deciphered the code of good governance to resolve conflicts at the grassroots level and in the bud.
"For example, Sister Zhang in this incident is very similar to the character 'Chang Youli' in Zhao Shuli's work "Three Mile Bay". ”
The mediator took a seat according to the work method and quickly found the crux of the problem - Sister Zhang "always feels that she is in charge and suffers a loss", and she will talk to Sister Gu whenever she meets people, and it will reach people's ears, and the contradiction will naturally be small.
So, the mediator took advantage of the image of "often reasonable", privately pulled Sister Zhang, compared and analyzed them one by one, and then knew her feelings, guiding her to empathize and take care of family affection, and in the process, she also used mediation methods such as "deflating first and then reasoning", "watching the play first and then talking about things", "putting on a hat and then reconciling". After a bitter mouth, the straight-tempered concubine made a face, and the thorn that had been buried for a long time was finally pulled out.
The Jiafeng Police Station of the Qinshui County Public Security Bureau in Jincheng City, Shanxi Province, dug deep into the people's writer Zhao Shuli's mediation method of "going to the soil kang to talk about the soil and using the soil method to solve the local affairs", which is a successful exploration of the combination of China's excellent traditional culture and modern grassroots social governance.
There is a "thorny" aunt in the Lei Feng community
To solve problems on the spot, grassroots party organizations are the fighting fortress for resolving contradictions and disputes at the source.
If there is a "thorn" in the community, there will be constant disputes in the neighborhood. Aunt Lu is a typical example. In the eyes of her neighbors, she has a fluctuating temper, turns her face when she disagrees, and has constant friction with her neighbors over trivial matters, and the relationship becomes more and more stiff.
It's not for nothing. Aunt Lu loves to pick thorns outside, because the thorns in her heart pierce her, and "her hair is a few gray hairs" - she just lost her son not long ago, and she has not recovered from the grief of the white-haired person sending the black-haired person, and her wife is entangled by chronic diseases again. Aunt Lu soaked in the hospital all day long, and after a long time, the gown was filled with the smell of disinfectant water.
Liu Quanguo, the agent of the party member, came to the door. After visiting the house, he found the "crux", and also worried about the troubles of Aunt Lu's family.
During the hospitalization of Aunt Lu's wife**, catching up with a few heavy rains, Liu Quanguo rushed to the ward every day despite the disease of his legs and feet, helping to turn on the water, buy food, wash, massage, and even pour urine with feces and urine, which was not disgusting at all. After being discharged from the hospital, Liu Quanguo found a group of enthusiastic people to help the uncle do ** training in shifts, and when the weather was good, he would take the uncle downstairs to exercise.
In this way, Liu Quanguo became the backbone of Aunt Lu's family, helping to overcome one difficulty after another and climb through one hurdle after another. In addition to being moved, Aunt Lu not only stopped "picking thorns", but also became a volunteer and specialized in solving knots!
Wanghua District, Fushun City, Liaoning Province is a typical old industrial urban area, with a relatively high concentration of elderly people living alone and empty nesters. In order to solve practical difficulties such as the difficulty of caring for the elderly in the community and the difficulty of doing thingsThe Lei Feng community has explored the working method of the "Lei Feng Red" Party Member Agency Station.
Here, 24 residential buildings, each of which has an agency station, not only provides agency services for residents, but also plays the role of an "outpost" for hidden contradictions, with its close-range and all-weather service, it has become a "radar station" for discovering neighborhood conflicts, a "resolution station" for trivial disputes, a "service station" for providing legal help, and an "energy station" for helping neighbors. Liu Quanguo is a typical epitome.
For thousands of days and nights, Liu Quanguo's daily work has always revolved around these trivial "little things". ** All kinds of certificates, pay various fees, door-to-door maintenance, dredging ......In the past seven years, Liu Quanguo's mobile phone has been turned on 24 hours a day, accepting residents' agency matters and being on call. Although it has been three years since Liu Quanguo's death, many elderly people in the community still can't help but cry when they mention him.
"In the past 10 years, our party member agency has solved more than 20,000 disputes for residents, and more than 85% of the residents in the community have been helped and rescued. ”
To resolve the problem on the spot, we must always rely on the strength of the people to resolve the contradictions among the people. From a fire to a starry sky, the "Lei Feng Red" party members of Lei Feng Community, Heping Street, Wanghua District, Fushun, Liaoning Province, participated in the work method of resolving neighborhood disputes, like a never-ending relay of inheritance, which effectively stimulated the endogenous motivation of residents to participate in grassroots governance. Guo Qingyuan, an 86-year-old man who lives alone in Wanghua District, has children working in other places, and both brothers and sisters want to take the old man to live in their city, but the old man said: "There are enthusiastic agents here, who care about me and help me in every detail in life, so I am willing to be with them." ”
How do street secretaries integrate resources?
To solve the problem on the spot, it is also necessary to focus on strengthening the standardized construction of comprehensive management centers.
A cigarette butt caused 4 homes to be burned, and conflicts between neighbors abounded, even to the point of incompatibility. "In February this year, residents of a community in Chaoyangmen Street, Dongcheng, Beijing, smoked at home and caused a fire. Especially the upstairs neighbors, the outdoor unit of the air conditioner was burned down, and the window frames were all deformed.
Four neighbors and residents who were damaged by the fire had a dispute over compensation, and some of the parties were emotional, seeing that a bigger conflict was about to erupt. After learning of these situations, the social worker immediately reported it to the community, and the community conflict and dispute mediation workstation carried out the work.
The head of the community conflict and dispute mediation workstation is concurrently served by the community secretary and the director of the neighborhood committee, and the members also include community police, representatives of property management companies, representatives of co-construction units, public interest lawyers, etc., and under the interpretation and reasoning of the mediators, the three damaged neighbors and the perpetrator reached an agreement. Only one of the most severely injured residents was unable to mediate because the amount of the claim was too different to be mediated, and the incident continued to be reported to the Street Conflict and Dispute Mediation Center.
The Street Conflict and Dispute Mediation Center has introduced many judicial resources such as the court law popularization station and the people's mediation committee, and there are lawyers on duty to provide legal advice and dispute mediation services, and the legal service resources are more professional and concentrated. After two in-depth and meticulous mediations, the two sides finally shook hands and made peace, which not only reduced the cost of protecting residents' rights, but also prevented the conflict from further intensifying.
As the core area of the capital, there are many risks and challenges, uncertainties and unpredictable factorsDongcheng District fully explores the unique advantages of the grid, community, street and district levels, explores and forms the working method of "echelon progression and integrated mediation" of contradictions and disputes, and embarks on a new path of "Fengqiao Experience" of a megacity in the new era with the characteristics of the core areaAt the grid level, attention is paid to comprehensive perception and elimination of symptomsAt the community level, attention is paid to gathering people's feelings and resolving disputes efficientlyAt the street level, we pay attention to the integration of resources and collaborative solutionsAt the district level, attention is paid to monitoring and supervision, and overall disposal. Professional rule of law forces such as the Department of Public Procuratorate and Justice, professional lawyers, people's mediators, notaries and other social forces have been mobilized and concentrated efforts, and people's mediation, industry mediation, and judicial mediation have been ...... on a case-by-case basis and precise policy implementation
To solve problems on the spot, we cannot fight alone, let alone fight separately, and we must integrate more resources to deal with difficult and thorny complex contradictions. The working method of "echelon progression and integrated mediation" of the Political and Legal Committee of the Dongcheng District Party Committee of Beijing is a useful practice to promote the transformation of social governance from post-event response to active governance. Since its implementation, the success rate of mediation conflicts in Dongcheng District has reached 9875%, taking Chaoyangmen Street as an example"The total number of contradictions and disputes accepted has more than doubled, but the time spent on mediation has been shortened by nearly 6 percent."