The new year has arrived!
There are a few things that stand out to me during the year:
One day, the person in charge of the answering team found a recording of the reception during a routine spot check, and the person in charge of answering answered unprofessionally and had a bad attitude. So he reported the situation to the firm, and after understanding the overall situation, the firm immediately arranged for this colleague to contact the customerThere is only one purpose, apologize!The management team and I were very angry when we heard about this, but we had to take remedial measures such as apologizing afterwards. Subsequently, we decided to further strengthen the process training of the docking link.
Under normal circumstances, at this point, the event is overBut I didn't expect that there would be a follow-up to this matter.
Baodong, a colleague in charge of the return visit, contacted the customer as soon as possible and sincerely apologized. Afterwards, Baodong said that he had no other thoughts at the time and just wanted to apologize to the customer. But I didn't expect that the customer not only did not blame, but also expressed understanding, and said that he was willing to come to Beijing to have a look at Shengting. This is something that no one expected!It is surprising that the customer was willing to trust Sheng Ting again after a "not very pleasant" reception.
In order to make up for the mistakes of the answering staff last time, Shengting attaches great importance to it this time, and arranges a special person to give a comprehensive introduction to Shengting Law Firm, Shengting team and Shengting's culture, so that customers can get to know Shengting up close. Through the professional and patient answers of the business team, he finally won the trust of the client, and he also took the initiative to invite the lawyer team to the local interview. In the subsequent interview, we were even more surprised by the customer's performance!It turns out that the customer has long understood Shengting, has a clear understanding of Shengting's values, and even can recite the content of "Shengting's Six Articles" proficiently!
Lawyer Xinfang, who went to the interview, said to me afterwards: ".To be honest, I was really touched and surprised, 'Shengting Rokujo' is more familiar than me, I'm embarrassed!
The final evaluation of our customers is:Professional, experienced and down-to-earth
There's nothing more exciting for a lawyer than winning a case;For law firms, nothing is more heartening than accolades from our clients!
This year, Sheng Ting received some special praise. A college professor made his ownBronze plaqueThe self-designed statue is highly symbolic and inspires us to strive to be betterThere is a fan for itFlower baskets were made by handand embroidered with the name of our influencer lawyer Xin Fang;Everyone is very proud and calls these the "ceilings" of the Shengting pennant!
And then we're starting to do it."Sheng Ting's special event and fan meetingI didn't expect it to be so popular with everyone. Some customers even jokingly called it "".Prussian ceiling
What did the 22nd meeting talk about?The first time I encountered demolition, I focused on these four issues.
watched the lawyer popularize the law, and learned that he solved the problem of expropriation and demolition by himself, so powerful?
Twenty issues of public interest answers, lawyers can better understand what the demolished people need!
These things, in retrospect, are vivid and can be brought at your fingertips.
But when it comes to looking back on the year, I can't even remember what to say. It felt like it was running all the time, never stopping. With only the front in his eyes, he really can't think of what to say.
If you have to say it, there is only one sentence in your heart:Heavens, please help me do the right thing
In 2023, the Shengting team has achieved good results. These achievements are achieved with the joint efforts of all colleagues. The most important thing is that all the people in Shengting agree with this truth:The pursuit of high-quality legal services is the duty of Shengting, and it is also the direction of our efforts.
In 2024, or rather, in the future, what should we do?This question has always been asked of Shengting's management team. In the process of moving forward, we will definitely encounter many tests, many tests, and many difficulties. Therefore, how to refuse the best, pass the test, overcome difficulties, and lead all colleagues to achieve the goal of struggle has always been the pressure of the management team, and it is also the driving force to move forward.
For the management team of Shengting, it is necessary to find a balance between performance and service, market and customers, scale and quality. That is, we want performance, but we must have quality performance;We want to fight for the market, but it must be the market that is recognized by customers;We pursue scale, but it must be a scale with quality. This is a question that every law firm management team encounters, and it is also the answer given by the Shengting team.
Life is easy to grow old and difficult to grow old, the years are chongyang, and now they are chongyang, and the battlefield yellow flowers are extraordinarily fragrant.This is a poem written by *** around the Double Ninth Festival in October 1929, when the revolution was at a low ebb. The chairman himself had a serious illness at the beginning of the year, and the physical pain was not the only pain, and it was a serious blow that the direction he had opened up for the agrarian revolution in the countryside and surrounding the cities was completely deniedBut in the words, we see the fearlessness and heroism of a revolutionary, and feel the philosophy and firmness of a great man.The annual autumn wind is strong, not spring, better than spring, and the frost is thousands of miles away.
I've been wondering, what makes the chairman so determined?
Decades have passed, in a country where the king's banner has changed at the head of the city, the first division of the country, and the people have suffered hardships, a real people's force has risen, and they quickly liberated the vast majority of China and driven the Kuomintang to Taiwan.
When the million-strong army fought to cross the Yangtze River, I don't know what the chairman was thinking in his heart, but he would recall the tension of crossing the Chishui four times in order to save the fate of the Red Army decades agoWill you think of the bravery and tragedy of the soldiers when they rushed to cross the Dadu River?Or will you think of the people's support brought about by the encirclement of the cities by the countryside and the thorough agrarian revolution, and the generous support of the People's Liberation Army in winning the "three major battles" with a small cart?
There's no way to know!After the world was turned upside down, I only knew that the chairman left these two sentences:
If there is love in the sky, the sky is also old, and the right way in the world is the vicissitudes of life.
Finally, there is a sage in my hometown, and he has a passage that says, "Those who are sincere are the way of heaven, and those who are sincere are also the way of man." Sincere, not reluctantly, without thinking, calmly in the middle, saints also. Those who are sincere, those who choose good and stubborn. ”
Hold on to the right and choose the good and stubborn.
2024, with this self-encouragement, with this self-improvement!
In 2024, may there be light in everyone's eyes!
In 2024, I wish the great motherland prosperity and the people prosperity and strength!
End**. December 31, 2023.
Let's turn the page in 2023 Thank you for your support and trust in 2023, and we will move forward together in 2024