The day before the holiday, Ms. Zhang, a passenger, received a text message notifying her that her flight was delayed, and when she was confused, she received a call from "customer service". The "customer service" claimed to be the customer service of an airline, and I am especially sorry to inform her that the flight to Sanya will be delayed tomorrow, and in order to protect your travel, we will provide the refund and change service for the flight and compensate for the cost. Miss Zhang was a little puzzled and asked if she chose the changed flight time or did you specify it?As everyone knows, I am entering a ** trap.
Immediately, the so-called customer service said: You can choose your own flight time. In order to facilitate the operation, the operation link will be sent through SMS, so that Miss Zhang can follow the prompts to operate, and there will be online customer service to provide services. So, Miss Zhang began to cooperate with the process. Then, Ms. Zhang received a voice message from the "customer service" informing her that the change had failed, and that the flight was tight and she could provide compensation services.
Miss Zhang said no, she can't book tickets tomorrow, and the hotel will have to be adjusted later. The "customer service" also said that to apply for compensation for her first, she needs to open a bank card to collect business collection, and after the compensation is paid to Miss Zhang, she will communicate about changing the flight. Next, the "customer service" let her enter the group chat, engage in screen sharing, and open the permission to collect money. Miss Zhang hesitated for a moment, listened to her friend's suggestion, and verified with the airline's official platform to inquire about the information and ticket status. Knowing that the flight is normal, there are no delays, there are no changes, and you can travel normally!
Just when Miss Zhang suddenly realized, the fake customer service actually called again to ask if she wanted to change the ticket again. Miss Zhang quickly hung up ** and called the police.
It is understood that this is a typical "refund and change" fraud, fraudsters obtain customers' personal information through illegal channels, and then use flight delays to change, refund, compensation, etc., to the victim to call or send text messages, induce the first meeting app, through screen sharing, remote control functions and other means, steal the victim's bank card password, verification code and other important information, so as to commit fraud!
Generally, "refund and change" SMS and **, name, document information, travel time, these are very accurate, which link is the problem?
According to public reports, the air ticket booking process is cumbersome and involves many links, such as airlines and people that passengers can contact, and the transaction process also involves intermediaries and terminal systems such as TravelSky and operators. The personal information of civil aviation passengers is very long, so it is necessary for the regulatory authorities to increase the investigation and crackdown on information trafficking, and jointly strengthen the security protection of user information.
How can I protect myself from this type of scam?Mastering fraud routines and increasing vigilance are still the most effective measures to mitigate risks at present. The routine is nothing more than creating tension in a period of time very close to departure, using the illusion of compensation failure to deceive passengers into ** connection, and guiding passengers to transfer money through false links. Therefore, the majority of consumers, first, should order air tickets through official channels or large OTA channels. Many large enterprises are extremely optimistic about their own brands and reputations, and will not rely on this way to obtain "small profits". Previously, a person in charge of OTA information security in the industry said that the company strictly follows the requirements of personal information protection and data security law for order information access and information transmission, and at the same time, it will also conduct security assessments on third-party suppliers every year to ensure the overall security level of the company2. If there is a change in the information of similar flights, the information should be confirmed through official channels as soon as possible3. It should be remembered that the regular platform does not need to pay other fees before the refund, and the refund is generally returned to the original payment channelFourth, do not click on unfamiliar links, do not ** unfamiliar software, do not disclose important passwords under the guidance, if you are accidentally deceived or encounter suspicious situations, please pay attention to protect the evidence, and immediately report to the police.
Curated by Chen Dichen.
Copywriter: Ren Guoyong, Zhang Bingjing.
Cinematographer Lu Jing.
Clip Tang Qingyu.
American editor Li Zijia.
Proofread by Li Haihui.