Recently, many students and parents have reported that they have encountered a problem when using DingTalk live classes: they cannot hear the teacher's voice. This problem can be caused by a variety of reasons, and below we will analyze it in detail and provide corresponding solutions.
Check your device's volume and settings
Make sure that your device's volume is turned on and not muted. During the DingTalk live class, you can adjust the volume by dragging the volume adjustment slider on the screen. Also, check your device's audio output settings to make sure you have selected the correct audio output device.
Check your network connection
DingTalk Live Class requires a stable network connection to transmit audio and data normally. If you have an unstable or slow internet connection, it may cause interruptions or delays in audio transmission. Try switching to a different network environment, such as Wi-Fi or mobile data, and see if the issue is resolved.
Update the DingTalk version
An outdated version of DingTalk may cause some functional anomalies, including audio transmission issues. Make sure your DingTalk app is up to date. You can find the latest version of ** link in the app store or DingTalk official website.
Contact a teacher or administrator
If none of the above solves the problem, it is recommended to contact your teacher or administrator. They may be able to provide a more specific solution or check that the audio settings for the live class are correct.
What devices does DingTalk support for live classes?
DingTalk Live Classes supports a variety of devices, including smartphones, tablets, and computers. Make sure your device meets the minimum system requirements for DingTalk Live Classes and has the latest version of the DingTalk app installed.
Can I log in to DingTalk live classes on other devices?
Yes, you can log in to DingTalk Live Classes on multiple devices. However, please be careful not to log in to the same account on multiple devices at the same time, so as not to cause account abnormalities or bans.
I can't hear the teacher's voice, but the other students can hear it, why is that?
This situation may be due to an issue with your device or network. Follow the methods above to check and adjust your device and network settings, and if the problem persists, it is recommended to contact your teacher or administrator for further assistance.
What should I do if I encounter lag or delay during a live class?
Lag or lag can be caused by an unstable network or insufficient device performance. Try switching to a different network environment or closing some background apps to free up device resources. If the problem persists, we recommend contacting your network service provider or device manufacturer for further assistance.
How can I give feedback on my questions or suggestions for DingTalk live classes?
You can submit your questions or suggestions through the "Help & Feedback" feature in the DingTalk app. Find the "Help & Feedback" option in the "Me" page, fill in your question or suggestion and submit it. The DingTalk team will reply and deal with your question as soon as possible.