In recent years, the Political and Legal Committee of the Keshan County Party Committee of Qiqihar City has always regarded the construction of the comprehensive management center as an important carrier to strengthen grassroots social governance, starting from the creation of "three platforms", making every effort to resolve contradictions and disputes, and promoting the construction of Ping An Keshan.
Point and surface combined
Create a "platform for accepting conflicts".
First, the clue investigation and acceptance. Adopt the usual regular investigation, sensitive period key investigation, sudden contradiction special investigation, and comprehensive investigation of general problems, collect the opinions and demands of the masses in all aspects, and gather them in real time to the comprehensive management center through channels such as the "people's e-point communication" mobile app, the "12345" convenience service, and the Keshan Comprehensive Management Center's "WeChat*** Keshan County Social Conditions and Public Opinion Collection and Acceptance Group". Since its establishment, the center has collected more than 1,000 pieces of information every month, all of which have been transferred for processing in a timely manner to ensure early detection of potential problems, early knowledge of contradictions and disputes, and early prevention of potential safety hazards. The second is the acceptance of the platform window. Give full play to the role of the comprehensive management center as the main platform in the resolution of contradictions and disputes, organize the judicial, court, human resources and social security, civil affairs and other relevant departments to settle in the comprehensive management center, directly accept the demands of the masses, since the establishment of the center, the average monthly acceptance of more than 30 appeals from the masses, all of which are handled in a timely manner, to achieve the goal of convenience for the masses, saving resources, and enhancing effectiveness. The third is the acceptance of visits by leaders. Organize the main leaders and team members of all political and legal units in the county to regularly go to the comprehensive management center to "open the door and visit", and accept the problems related to law and litigation reported by the masses in a centralized manner, handle them in a unified manner, and manage the ledger. Since 2022, a total of 387 cases have been accepted and accepted, and 362 have been effectively handled and resolved, with a resolution rate of 935%。
Integrate resources
Create a "mediation platform" for conflicts and disputes
The first is to unify the reception and classification of mediation. For general matters, the county comprehensive management center will arrange for coordination and handling in the administrative mediation room, people's mediation room, and judicial mediation room according to the situation, and follow up and supervise the implementation. Since 2022, a total of 135 major difficult conflicts and disputes have been mediated. The second is to strengthen the linkage of forces. Integrate the power of petitioning and judicial and administrative mediation, set up a special mediation studio, highlight the role of professional mediation, and promote the effective mediation of contradictions and disputesThe county judicial bureau hired 2 full-time mediators and arranged for 8 industry mediation committee personnel to take turns to carry out people's mediation work every weekThe county court hired two mediators to sit on duty to carry out pre-litigation judicial mediation, inform the parties of the litigation risks, and guide the parties to resolve conflicts and solve problems through mediation. The third is to improve the mechanism of multi-mediation. Focus on the establishment of "public investigation, litigation investigation, inspection and investigation, re-investigation, interview, special investigation" and other six docking mechanisms, on the basis of giving full play to the county comprehensive management center litigation and mediation docking center, interview and investigation docking center, public investigation docking center, the county's 15 townships, 24 key departments one-on-one issued the "large mediation work responsibility list", improve and improve the judicial confirmation, follow-up and return visits and case-based compensation and other systems, and effectively enhance the effectiveness and credibility of conflict and dispute mediation.
Coordination and linkage
Create a "command platform" for resolving conflicts and disputes
The first is to build a command system. Under the leadership of the county comprehensive management center, the command and dispatch sub-platform of the comprehensive management center has been set up in 31 departments directly under the county, clarifying the docking of special personnel, realizing online and offline dual-track parallelism, and improving the work processes such as acceptance and registration, research and judgment diversion, assignment and resolution, tracking and supervision, and reply and feedback, so as to form a contradiction and dispute resolution network that runs through the top and bottom and links left and right. The second is to implement the "whistle-blowing report". Initially establish a working mechanism of "grid collection of social conditions and public opinions, response of the grid voice center, and reporting to the central whistle-blowing department", and through the "Keshan County Grid Intelligent Service Management Platform", divert and assign, coordinate and supervise relevant departments to deal with and solve them, so that "the masses blow the whistle and the department reports". Since 2022, the county has accepted a total of 25,870 incidents of various types, and disposed of 13,258 cases, with a disposal rate of 979%。The third is to strengthen supervision and guidance. The county comprehensive management center regularly collects, researches, and analyzes the investigation and mediation of contradictions and disputes, and discusses and promotes the resolution of problems that may cause major public security problems, mass incidents and emerging hidden dangers through regular meetings and special meetings. The case of arrears between Ma Shuxian and the village committee of Beilian Town Construction Village has been fruitless for many years, and it has been successfully resolved after many meetings with the county, town and village.
In the past three years, the two-level comprehensive management center in Keshan County has received more than 2,000 visits from the masses, accepted 1,358 letters and visits from the masses and various contradictions and disputes, and successfully mediated 1,276 cases, accounting for 9396%, and the total amount involved is more than 2,500 yuan. In the past three years, there have been no cases of civil transfer to criminal punishment in the county, and criminal cases have been running at a low level for many years, the public's sense of security and satisfaction have been significantly improved, and the role of the comprehensive management center platform has gradually become prominent.
Editor: Lv Jingye Review: Jia Yongzhe.
Producer: Leng Xiuyan, Cui Dongkai.
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