Panpan is a "North Drifter", and she is full of ambition to struggle in the city of Beijing. Competition is fierce, a cup of morning coffee is a "refreshing weapon" for many white-collar workers, but what cheers up Panpan is the bouquet of fresh flowers that is replaced every week at the front desk of the lobby of China Reinsurance Building. Every time she changes flowers, she will have a picture with the flowers to cheer herself up.
Architecture is rational, but space is emotional. A bouquet of flowers can also be a good concoction at times. Through the creation of beautiful spaces, Xinda is not only bringing customers a comfortable service experience, but also helping employees to bring a sense of gain, achievement and happiness.
With more than 20 years of experience in public property, Xindazheng is determined to become a leading provider of urban public space and building facilities management services.
45 degrees at a distance of 20 cm.
Look at the persistence of the new Dazheng in millimeters.
It's just to serve a cup of tea, pour a piece of water, the wind doesn't blow and the sun doesn't shine, how comfortable!"This should be the impression that most people have of a conference service person.
In fact, the seemingly simple serving tea and pouring water is actually very particular.
How detailed is the standard system of the new Taisho service?
The first is the service standard that is accurate to the millimeter.
Taking conference services as an example, it seems simple, but behind it there are hundreds of service guidelines that many people don't know.
Place 3 sheets of 5 pieces of meeting minutes paper, the paper is two fingers away from the edge of the table to avoid shifting, the tip of the pen is facing forward and the paper is 30°, and the label is facing up;The ears of the porcelain cup face the guest at a 45° angleThe mineral water is one finger to the right of the brand, and the Chinese trademark is facing the guest;When making tea, the water temperature of green tea is 80 and that of black tea is 95 ......The conference service of the China Reinsurance Tower project has been praised by customers many times.
The second is the refined service of customized housekeepers.
An institution in Beijing served by New Taizheng has the characteristics of strong security and confidentiality, strict regulation and management, and has more stringent requirements for its services.
In addition to doing a good job in confidentiality management and formulating confidentiality work disciplines, Xindazheng also provides room entry services for VIPs, from door handles, door disinfection and wiping to air conditioning temperature, bathroom cleaning, to public area lighting inspection, letter pick-up and delivery, lounge finishing, etc., each of which is meticulous, warm, comprehensive and thoughtful. This year, the project also refined a total of 4 management systems such as standardized management of conference services and toilet management, and publicized the service content, operating procedures, and work completion on the wall, which has become a beautiful "landscape".
The connotation and essence of service is the handling of details. It is these seemingly prosaic details of the new Taizheng, and even the persistence of being so strict that it is a millimeter, that has moved countless customers when they come together and trickle down.
The staff of the new Taizheng conference uniform strictly use the ruler as the distance in the meeting arrangement
New Taisho property staff tidy up the customer lounge
A lumbar support, a section of escort.
These "service moves" hit the hearts of the people.
New Taizheng's financial business writing service is refined and polished with a highly sensitive and professional antennae, which not only brings a professional and rigorous side, but also allows customers to feel the warmth that comes from it.
At a meeting held in the China Reinsurance Building, the customer service staff of New Taizheng was arranging the meeting site in an orderly manner. When preparing the table sign for the external lecturer at the meeting that day, the customer service staff paid special attention to the lecturer's information and obtained the key information of the lecturer's age.
The lecturer is old, and although the chair in the venue is comfortable, the distance from the back of the chair is far, and sitting for a long time will increase the discomfort of the lumbar spine. Zhang Ke, the project manager, told me that in order to allow the lecturer to successfully complete the lecture for several hours, our customer service staff found a seat cushion in the conference equipment, so as to make the elderly lecturer more comfortable to sit. And through the multi-person on-site experience, to ensure that there is no individual difference. After the meeting, the attentiveness and thoughtfulness of the customer service staff of New Taizheng and the precautions were praised by the conference coordinator and the lecturer's secretary.
In the Agricultural Bank of China (Chongqing) project, New Taizheng serves more than 1,000 people in the customer service center of the Agricultural Bank of China, and the customer unit has the production characteristics of 7 24 hours a day, uninterrupted, and multiple shifts taking turns to work. Service also needs to be on call around the clock. In this regard, Xindazheng has adopted the standard of star-rated hotels for shift dormitory services. If a customer gets off work too late, New Taizheng will provide hotel-style accommodation services, with more than 40 beds, and adopt fast, comfortable and boutique options from check-in registration, room management, guest supplies, etc., so that most of the night shift groups can get a good rest.
Not only that, the new Taizheng will also escort the employees of the ABC customer service center at night to ensure their safety at night. Professional training is also provided to identify and prevent risks.
In the notebook of a security guard serving the project, every night trip of the employee is densely recorded, including the model, color, license plate number and other details of the vehicle.
In the CDB Financial Center Building project, NUD is equipped with a treasure chest on each floor, which contains medicines, thermometers, band-aids, iodine wine, etc., to meet the emergency needs of customers. There were once employees of the building whose hands were burned, but fortunately, there were emergency medicines in this treasure chest for temporary treatment, so that more serious injuries were avoided.
Shin Taisho will also provide a warm gas station every month to deliver snacks, snacks, fruits, etc. to customers who work overtime. "What kind of food will be delivered each time has become my anticipation for working overtime at night. Shin Taisho is so heartwarming!An employee of the CDB Financial Center Building said.
In terms of safety management, the building has a refuge floor, the property has been upgraded, the visual operation process has been added, and a training base has been made where the project staff and owners can conduct safety training. Including the division of cleaning tools, the use of safety equipment, etc.
In order to respond to the multi-level needs of customers, the CDB Financial Center Building project has also launched intimate services such as barber room service, water bar service, dry cleaning service, and service caller at elevator turnstiles.
In a project of New Taizheng located in the capital of Beijing, the service staff of New Taizheng take the "five ones" as the basic service criterion, that is, "a greeting" on the road when meeting the repairer, put on "a pair of shoe covers" when entering the office for maintenance, lay "a piece of work cloth" during maintenance operations, and equip "a garbage bag" to take away sundries after the maintenance is completed, and conduct a "return visit" after completing the maintenance to create a good and comfortable office environment for the customer unit.
is not only a waist support, a section of escort, but also a lot of financial business writing service projects in the new Taizheng, there are more super-attentive personalized services.
The new Taizheng property project creates a star-rated water bar service
New Taizheng provides customers with a home-from-home service experience
Innovate individual needs.
Open up the "two pulses" of efficient service
When the space is extended, the customer group has also changed, the needs of customers have also changed, and Xindazheng has more thinking.
For financial business customers, Xindazheng has also innovated some personalized needs.
For example, in a certain unit served by Shin Taisho, there are many meetings and a large number of meetings every day, and the tables and chairs in the conference room are the kind with wheels, and it is easy to shake when you sit on them. In order to solve the problem of shaking and allow customers to achieve efficient meetings, the employees of New Taizheng have innovatively selected nano glue to stick to the wheels after many experiments, which not only ensures aesthetics, but also achieves the purpose of stability.
In terms of intelligent applications, Xindazheng is also exploring product innovation. Shenzhen Capital Plaza is a super Grade A office building, Shenzhen landmark office building, Xinda is using intelligent lighting, BA building automation, passenger flow statistics, a first-class application, parking lot management, intelligent meter reading and other intelligent systems in the project to improve the customer experience in an all-round way. It will even set detailed operating hours for lighting, air conditioning, air supply and exhaust equipment according to the requirements of the building's environment, public area temperature, floor fresh air and elevator body feel.
New Taizheng not only provides smart operation services for platforms such as energy conservation and emission reduction, smart parking lots, and private domain resources, but also establishes Huilian Cloud Technology by building the project Internet of Things + Internet platform, actively building a digital system to support the development of the project, exploring new models with the power of science and technology, and helping the emerging growth of the company's future business.
In terms of project safety, energy saving and consumption reduction, reporting and repair, equipment inspection, quality management, visitor visits, property charges, etc., the Huilian cloud system can realize online, process and visualization, achieve management balance, and improve work efficiency and response speed. While increasing customer satisfaction and trust, it also reduces project operating costs and risks.
In the process of serving customers, New Taizheng is also ingenious, and the Four Seasons service of the CDB Financial Center Building project is a good proof. The project uses four major theme services of "seeing", "listening", "taste" and "feeling" to arouse customers' perception of the four seasons. That is, "view" - the concierge's clothing and makeup changed in four seasons, and the green landscape of the lobby and floor corresponding to the four seasons;"Listen" - the background of the four seasons of the lobby**;"Taste" - the taste of candy and drinks that change in four seasons;Community cultural activities such as tea breaks, fruit plate arrangement, special drinks, food carving, and innovative dim sum making are now also readily available.
It is worth mentioning that the staff of New Taizheng are also "all-rounders", not only to ensure on-site logistics services, but also to do everything from event planning, organization and preparation to on-site execution. Festive activities such as "Thousands of Rivers, Thousands of Mountains and Dumplings are Love", "Fun and Tactful Mid-Autumn Festival", "Gifts for Mother" and other festival activities emerge in endlessly, as well as theme activities such as "Invite you to enjoy it together", coffee tasting, flower arrangement salon, and regular birthday parties.
With such a variety of creative activities, customers can relax and relieve stress after work. There are even employees of customer units who ask the staff of Shin Taisho to teach them how to make dim sum.
How do the employees of the new Taizheng master so many small skills?Behind this is not only their independent learning, but also inseparable from the effective management methods of New Taizheng.
Xinda is helping customers to save energy and reduce emissions
New Taizheng organizes and carries out Mid-Autumn Festival activities for customer units and provides services
Conclusion: When doing handicraft, it is often necessary to polish and polish, always start with rough and grainy sandpaper, and then slowly and patiently polish with fine sandpaper, so as to obtain a more perfect handmade product and realize the value of the promotion.
The same goes for property services, and the details are real.
In the service of the new Taisho, there are awe-inspiring "mysterious details". From a cup of warm tea in the cold winter to the convenient "love" treasure box at the front desk of customer service, from the warm heart in the middle of the night to the waist ...... prepared for customersThe staff of the new Taizheng property will measure the standard of the ultimate service-oriented ruler, so that the originally tall and cold office buildings and financial service institutions have more temperature.
From high-end office buildings to the headquarters of financial institutions and first-class offices, Xinda is continuing to refresh its service strength in the field of financial business writing. At present, Xindazheng's financial business writing services have been deployed in more than 30 projects in more than 10 cities across the country, and it is precisely because of Xindazheng's professionalism and deep cultivation in the field of financial business writing services that it has been able to achieve rapid development.
More importantly, under the ultimate service, the relationship between the employees and customers of New Taizheng is not only mutual trust, but also long-term companionship, which is a two-way rush.
Upstream News Huang Jingjing.