One of the most basic ways to do charity work, especially volunteering, is to listen and understand, which is crucial. Charity workers and volunteers need to listen to the real difficulties and specific problems of the recipients, and understand their emotional state and all their demands more accurately. This helps to build a relationship of trust between the charity worker and the recipient, and provides effective support and assistance in the process of serving the recipient.
So, how can we listen better in the process of helping and rescuing?Guo Lao's suggestion is threefold. First of all, listen attentively to the recipient's conversation, and if the recipient is unclear or has any questions, you can find an appropriate time to ask or follow up, but generally do not interrupt the recipient's story. In the process of listening, the main thing is to think carefully about the core content of what the other party is talking about, especially the other party's demands. Charity workers should talk less and think more as much as possible.
Secondly, during the listening process, look into the eyes of the recipient and make some eye contact with them. It is necessary to maintain concentration, adjust one's mental state, and not "talk about him left and right", so as not to cause embarrassment to the recipients. Charity workers should make appropriate use of their own body language and verbal language to communicate with each other. Thirdly, follow the content and emotional changes of the recipients, and appropriately express their own opinions or attitudes.
Being a good listener is respecting and understanding the recipient. Charity workers who are good listeners are more likely to understand and get close to their recipients. In this way, it can not only meet the needs of the other party to express emotions and demands, but also achieve communication between the two parties, so that the recipient can feel respected and recognized, and improve the effectiveness of rescue and assistance activities.