On December 15th, a pass was sent to the Northern Bus University Town Branch by Chongqing Communications Development Investment Bus Group, where a passenger described a heart-warming and sincere service journey when taking the 546 bus.
At around 13:00 on December 11, when the passenger took the child from the rail micro-electric park to Xigui Road, the child accidentally put the bus card into the coin box when getting on the bus, because the bus card was also bound to the e-wallet, so the passenger hurriedly sought the driver's help. When the driver learned about the situation, he immediately contacted the service administrator of the passenger branch**, and she was impressed by the enthusiastic attitude of the service administrator. The service administrator said: "Since the coin box is collected and kept by a special person, you need to go to a fixed place to collect it with your ID card, if you feel that it is not convenient, you can also choose to report the loss, before this we will definitely ask the other side to keep the card for you."
At the time, the passengers thought that the distance to pick up the card was too long and it was inconvenient for the children to be around, but she was impressed by the patient attitude shown by the service manager and the 546 line dispatcher.
Relay the security shift leader and dispatcher to retrieve the IC card for the passenger
And the thing that touched her the most happened on December 15, when the passenger was about to take the time to get the card, he suddenly received the ** from the dispatcher of Xigui Road. The other party informed the passengers: "Our security supervisor specially took advantage of the rest time to take the card and put it in the dispatch room on Xigui Road, waiting for you to collect it." The passengers were deeply touched by this move.
I myself am in the service industry, so I was really touched by the sincerity and care they took to help me get my bus card back in person, considering that it was inconvenient for me to collect it. So I would like to give ** a shout-out to the driver, the dispatch room staff, the bus company's service manager, and the staff who used their break time to help me retrieve my card!The passenger said in **.
The service administrator of the University City Branch responded: "Thank you for the praise of the passengers, as a public service provider, as a bus person, just as our bus company's service concept 'service is endless, sincere words and deeds', we will always uphold the sincere service concept, start from the subtleties, and constantly improve the service mode and content, put the care into practice, and win the trust of passengers." ”
The University Town Branch firmly believes that the sincere service spirit can warm people's hearts and enhance the confidence of the citizens in the service quality of the bus company. The branch will make unremitting efforts to continuously improve and enhance the service level, and the sincere service spirit will run through all aspects of public transportation services, and continue to help citizens travel with high quality.
Upstream news reporter Wang Yufeng.