Recently, an elderly man in his 80s with amnesia lost his way while riding the Pudong No. 78 bus alone, but fortunately met an enthusiastic bus worker who helped the old man go home smoothly under the guidance of the police.
It is understood that at about 16:50 in the afternoon on the day of the incident, Shen Xue, the driver of Pudong No. 78 Road, drove the vehicle to Wan'an Street Station on Jingao Road, and an old man on crutches was on the platform ready to get on the train. At this time, the enthusiastic passengers who got off the bus stepped forward in time to support the elderly and help the elderly get on the busAfter that, the passengers on the bus asked the old man with concern about his home.
Shen Xue observed the old man from the rearview mirror and noticed something wrong, so she immediately left the cab and came to the old man to inquire about the situation. In the exchange, it was found that the old man was not very clear, and with many years of driving experience, Shen Xue judged that the old man in front of him was likely to be an elderly man with dementia. As a result, Shen Xue dialed ** as soon as possible, reported the old man's situation to the team, and decided to send him to the terminal first.
On the way, Shen Xue kept telling the other passengers in the carriage to help keep an eye on the old man, and never let the old man get off the train halfway to avoid accidents. At 17:45, the vehicle arrived at the terminal, Shen Xue helped the old man get off the car, and sent him to the dispatching room, and continued to operate after explaining the situation to the dispatcher on duty.
In the dispatch room, Yang Enying, the dispatcher on duty, poured a cup of hot water to warm up the old man and patiently soothed the old man's emotions. After the elderly's mood gradually calms down, try to communicate with him, hoping to get some relevant identity information from his mouth. Unfortunately, no matter how much he asked, the old man still didn't remember his home **, nor did he remember his family's ** number, and there were no clues on his body except for a medical insurance card, and the staff had no choice but to call 110 for help. A few minutes later, the police quickly arrived at the scene, and finally, the old man returned home safely with the assistance of the police.
Text: Li Jicheng.
Editor: Wu Yan * *Please indicate that it is from the official WeChat of Pudong Release