On the iSourcing platform, it is sometimes encountered that customers are reported by others. This has caused a lot of confusion to the normal business development. This article will provide details on how to deal with and resolve this situation.
1. Patience for the customer insurance period.
When your iSourcing customer is reported by someone else, there will generally be a one-month customer insurance period. During this time, you will need to wait patiently for the end of the warranty period. At this time, you can pay close attention to the customer insurance situation through the iSourcing platform, and keep abreast of the specific reasons and progress of customer insurance.
2. Actively contact the reporting party.
If you know who filed your customer, you can actively contact the reporter to understand why and why they are reporting. Through communication and negotiation, strive to get them to cancel the customer insurance. When contacting the reporting party, it is recommended that you remain calm and rational, and do not get too excited or emotional.
3. Seek help from other businesses.
If you can't reach the reporter or the negotiation fails, you can seek help from another business. You can ask them if they can help you set up the iSourcing platform. Some merchants may be able to help, but it is important to note that different merchants may have different requirements and standards for customer insurance, so please consult the relevant merchant for details.
Fourth, change the letterhead and open a new account.
If your company has multiple headers, you can try to change the header that has not been insured by the customer and find a good service merchant to open an account for you. This avoids the impact of customer insurance issues on your business. It should be noted that the replacement of the header needs to re-submit the relevant materials for review, which may require a certain amount of time and effort.
5. Complain to the complaint department.
If you know who is a malicious customer of your customer, you can file a complaint with the complaints department. When you make a complaint, you need to provide relevant evidence and information to prove that your customer was maliciously reported. The complaint email address is B2B-ts@baiducom。When making a complaint, it is recommended that you remain calm, objective, and do not exaggerate the facts or fabricate evidence.
In short, when Aisourcing customers are reported, we need to remain calm and rational. By patiently waiting for the end of the customer insurance period, actively contacting the reporting party, seeking help from other merchants, changing the header to open a new account, and complaining to the complaint department, we can gradually solve the problem and resume normal business operations.