On December 11th, the Lenovo ThinkPlus Conference Tablet Year-end Service Festival was officially launched, and the "Second Conference Tablet Customer Care Month Activity" was also launched as the core customer rights and interests of this year's service festival. The event covers 15 cities across the country, including Beijing, Shanghai, Guangzhou, Shenzhen and other places, Lenovo thinkplus professional after-sales engineer team provides intimate services covering software and hardware inspection, system upgrade, appearance cleaning and other aspects, and is committed to providing escort for the safe and stable operation of conference tablets for government and enterprise customers.
As the core hub device in the hybrid office scenario, the conference tablet plays a key role in helping enterprises reduce costs and increase efficiency. However, due to the certain "threshold" in installation, commissioning, application, operation and maintenance, etc., this also makes government and enterprise customers have a higher demand for the service and after-sales of conference tablets.
Lenovo ThinkPlus conference tablet has been committed to providing high-quality "three guarantees plus service", which not only meets the national "three guarantees" requirements, but also provides higher quality services such as "package fast", "package meeting" and "package rest assured" on this basis. The annual "Customer Care Month" is a reflection of this commitment, hoping to continue to strengthen the relationship with customers and provide a better service experience through the Service Festival.
In the first "Customer Care Month" event in December last year, Lenovo thinkplus conference tablet has successfully provided professional inspection and upgrade services for hundreds of conference tablet devices in 15 provinces across the country, and successfully guaranteed the stable operation of more than 40,000 conference tablet devices across the country, which has been highly praised by users.
In order to continue to create an excellent service experience and consolidate the service quality and customer reputation of thinkplus conference tablets, Lenovo thinkplus has decided to launch this activity again in December 2023, and the team of professional after-sales engineers will launch free door-to-door inspection services in 15 cities including Beijing, Shenzhen, Shanghai, Guangzhou, Hangzhou, Changsha, Wuhan, Xi'an, Chengdu, Zhengzhou, Nanjing, Jinan, Shenyang, Taiyuan and Dongguan. This event not only covers the full range of Lenovo thinkplus conference tablet products, but also covers other brands of conference tablet products, as long as you are a user of the conference tablet, you can enjoy a free professional inspection service worth 249 days, which is valid from the day after successful registration to January 15, 2024.
In the on-site inspection service, the professional engineer team will provide a full range of inspections, including product hardware (such as screen, processor, memory, etc.), software (such as operating system, application software, etc.), network connection and other aspects of inspection, as well as system upgrades, appearance cleaning and other all-round service support.
In addition, in order to repay the trust and support of customers, in addition to the above-mentioned free on-site inspection services, you can also get three free rights and interests
First, all successful corporate customers will receive an additional 6-month extended warranty service, so that the equipment can enjoy comprehensive protection for a longer period of time.
Second, the product desktop card is presented to introduce the common functions of the product in detail to help customers understand and use the conference tablet more fully.
Third, during the inspection process, in case of equipment failure and outside the warranty period, the equipment maintenance is free of door-to-door service fees, and only the normal maintenance costs need to be paid.
Liu Jia, general manager of the thinkplus business unit of Lenovo's SME customer business group in China, said that the "Customer Care Month" activity is an exclusive service provided by Lenovo for conference tablet customers, with the purpose of ensuring that government and enterprise customers can enjoy the industry-leading large-screen office experience anytime and anywhere when using conference tablets, bringing efficient work in meetings and offices, and at the same time, providing a full range of service guarantees for government and enterprise customers to "improve quality and efficiency", and continue to practice Lenovo's commitment to help enterprises transform intelligently. At the same time, during the event, users can not only enjoy the inspection services provided by the professional engineer team, but also participate in the product experience feedback link to jointly promote the optimization and improvement of product services.
As the TOP3 leading brand in China's conference tablet market, Lenovo ThinkPlus adheres to the service concept of "customer-centric", and constantly launches innovative technology products, ThinkPlus conference tablet TPRO and S+ series products reduce the environmental noise in the meeting through AI voice intelligent noise reduction function, and clearly convey the speech content and facial expressions of each participant. Intelligent functions such as sound source localization, portrait centering, and remote voice pickup can effectively solve the pain points of enterprise multi-person meetings. Recently, Lenovo ThinkPlus launched the world's first commercial display product equipped with OGM capacitive touch - Lenovo ThinkPlus P65+ conference tablet, equipped with Boe's innovative OGM capacitive touch technology, to achieve more accurate interaction while greatly optimizing the appearance, narrower bezels, thinner body, for government and enterprise customers to bring a more comfortable and amazing new experience of conference and office.
Up to now, Lenovo has served millions of government and enterprise customers, supporting the intelligent transformation of more than 30,000 enterprises. The "Customer Care Month" campaign launched by Lenovo ThinkPlus aims to further help government and enterprise customers better meet the opportunities and challenges brought by the wave of intelligence. In the future, Lenovo will rely on AI-embedded intelligent terminals, AI-oriented infrastructure, and AI-native solution services to build a "full-stack intelligent" layout, and continue to promote the rapid transformation and high-quality development of government and enterprise customers in the intelligent era.
The second conference tablet customer care month activity is underway, conference tablet users can register through SMB official enterprise WeChat or Lenovo thinkplus conference tablet sales staff, the number of places is limited, hurry up and participate!