Recently,Gomeelectrical appliancesIt has been subjected to a series of collective complaints, involving non-delivery, non-refund and other issues, resulting in consumers falling into the dilemma of protecting their rights. One of the more typical cases is the kitchen purchased by Mr. Li, a citizen of Guangzhouelectrical appliancesThree-piece set, it has been more than a year since the goods have been received, and the refund has not been successful. There has been more than one similar incident, and the Shenzhen Municipal Consumer Council has supported consumers in filing itGomeelectrical appliancesClass ActionsThe case is inLawslevel. However,Gomeelectrical appliancesThe problem doesn't stop there. Problems with its credibility have also arisenSocialWidespread attention in the city of GuangzhouGomeelectrical appliancesHe has been included in the list of punishments for dishonesty many times, ShenzhenMarket regulationThe bureau also included it in the list of abnormal operations.
Mr. Lee went through the purchase of a kitchenelectrical appliancesA series of bad experiences after the three-piece set. He was during the 2022 "Double 11".Gomeelectrical appliancesThe Xinshi branch in Baiyun District purchased this setelectrical appliancesHowever, store sales have been delaying shipments for various reasons. Faced with an unsolvable problem, Mr. Li had no choice but to passLawsWays to protect rights. In April 2023, the court ruled in GuangzhouGomeelectrical appliancesMr. Li was refunded 9,300 yuan for the goods and 25 yuan was responsible for the case acceptance fee. However, more than seven months have passed since the judgment came into effect, and Mr. Li has still not received any refund. In the process of defending his rights, Mr. Li also discoveredGomeelectrical appliancesThe Newmarket branch has closed, and two other stores are closing. This left Mr. Li very confused and disappointed.
In Huangpu District, Guangzhou CityMarket regulationIn the announcement of the bureau, you can see the city of GuangzhouGomeelectrical appliancesThere are as many as 107 pieces of punishment information for untrustworthiness, of which 65 pieces of information on untrustworthiness have not been fulfilled. This is tooGomeelectrical appliancesA testament to the seriousness of the credibility problem. In addition, the company is listed on the list of abnormal operations, which means that it cannot be contacted through its registered residence or business premises. These questions are what makes consumers rightGomeelectrical appliancestrust has plummeted, adding more difficulty to defending rights.
In addition to the complaints in Guangzhou, the Shenzhen Municipal Consumer Council has also received a large number of complaintsGomeelectrical appliancescomplaints. From January 2022 to September 2023, the Shenzhen Consumer Council received a total of 470 casesGomeelectrical appliancesConsumer complaints. The Council has made a number of interviews and announcementsGomeelectrical appliances, hoping to solve the problem of consumers, howeverGomeelectrical appliancesThere has been no response, making it impossible for the mediation to continue.
According to theConsumer Rights Protection of the People's Republic of China**The Act provides that consumer associations have the right to file lawsuits to support injured consumers in defending their rights. After investigation, research and analysis of consumer complaints, the Shenzhen Municipal Consumer Council has decided to support consumersClass ActionsGomeelectrical appliances, in the form of a series of casesGomeelectrical appliancesBring a lawsuit to the people's court. In November 2023, the Shenzhen Municipal Consumer Council submitted the case to the Futian District People's Court for filing, and on December 1, the court accepted itGomeseries of cases, and the application for filing has been approved. The Shenzhen Municipal Consumer Council said that it will continue to monitor the progress of the case.
Gomeelectrical appliancesIt was domesticelectrical appliancesA leading brand in the retail industry, however, due to poor management, there has been frequent negative news in recent years. Not only was it enforced, wages were owed, but it was also encounteredShareholdersClearance**, and there are even rumors that it may faceBankruptcy liquidation
October 14 of this year,Gomeelectrical appliancesCause".GomeApp pop-up window asking for salary" incident has once again aroused concern. Some netizens broke the newsGomeelectrical appliancesWage arrears can last for months. In addition, some netizens broke the newsGomeelectrical appliancesSince July 2022, the logistics fee has not been paid, and it has been shirking responsibility. According to data from the People's Court of Chaoyang District, BeijingGomeThe holding group has been enforced, and the execution target is as high as 2975098 yuan. WholeGomeThe amount of execution by the holding group reached 73.9 billion yuan.
These negative news makesGomeelectrical appliancesThe credibility problem is further exacerbated. Consumers have questioned whether they are able to fulfill their contracts, deliver goods on time, and provide after-sales services. Gomeelectrical appliancesAs a well-known enterprise, it should assume corresponding responsibilities, actively solve problems, and maintain its brand image.
Gomeelectrical appliancesThe cases that have been subject to collective complaints have revealed the problems existing in the e-commerce industry, such as the dilemma of consumer rights protection such as non-delivery and non-refund. These problems are related to the rapid development of the e-commerce industryOperational riskIt is related to factors such as high concentration and inadequate after-sales service. In order to safeguard the legitimate rights and interests of consumers, in areas such as:Gomeelectrical appliancesWhen such enterprises have problems, consumer associations at all levels should actively perform their public welfare duties, support consumers in filing lawsuits, and protect their rights and interests.
In addition,Gomeelectrical appliancesThe exposure of reputation problems also reminds enterprises to pay more attention to the construction and maintenance of brand image, and only high-quality products and sincere service can win the trust of consumers. Enterprises should strengthen internal management, standardize business behavior, and respond to consumer needs with a true and honest attitude. Only in this way can enterprises be invincible in the highly competitive market and achieve long-term success. At the same time, e-commerce platforms and regulators should also strengthen the supervision and management of enterprises to ensure that the legitimate rights and interests of consumers are protected. Only by working together can we create a fair, transparent and trustworthy communityConsumption environment