None of the things we bought were shipped.
If you don't ship it, you won't get a refund!”
If it doesn't work out, when will it be repaid?”
Once, as long as it was a buyer's appliance.
Many people will think of going to Gome Appliances for a visit.
But for almost two years. This well-known home appliance brand.
However, it has been complained by many consumers.
On the "Double 11" in 2022, Mr. Li, a citizen of Guangzhou, bought a three-piece set of kitchen appliances at a store in Baiyun District of Gome Electrical Appliances, but he still can't get the goods. Mr. Li had earlier sued Gome in favour of the case, but had not received a refund for several months.
There is more than one related litigation case of Gome Electric. According to reports, the Shenzhen Municipal Consumer Council (hereinafter referred to as the "Shenzhen Consumer Council") has made new progress in supporting consumers to file a class action lawsuit against Gome Electrical Appliances: on December 1, the Shenzhen Futian District People's Court has accepted a series of Gome casesThe application for filing has been approved.
Citizens buy kitchen appliances at GOME electrical appliance stores.
No shipment and no refund for more than a year.
Recently, Mr. Li, a citizen of Guangzhou, reported to reporters that in the 2022 "Double Eleven", he bought a three-piece set of kitchen appliances at the Xinshi branch of Gome Electric Appliances in Baiyun District. After purchase, store sales have been non-delivery for various reasons. So he applied for a refund, but there was no follow-up, and finally went to court. According to the court judgment provided by Mr. Li, April 25, 2023The court ruled that the defendant, Guangzhou Gome Electric Appliance ***, should refund the payment of 9,300 yuan to the plaintiff within 10 days from the effective date of the judgment, and bear the case acceptance fee of 25 yuan. However, more than 7 months have passed since the effective date of the judgment, and Mr. Li has still not received the refund. "After getting the judgment, I applied for enforcement in May, but the enforcement judge informed the company that there were no balances on multiple filing accounts that could be enforced. Mr. Lee said shortly after he applied for a refund last yearThe Xinshi branch of Gome has been closedAt the time of his victory, there were still Tonghe branches and Dongpu branches in businessSince then, however, both branches have been closed. Gome Electrical Appliances is a subsidiary of Gome Retail, a listed company, and the reporter repeatedly called the news **contact** provided by the official website of Gome Retail but could not get through, and then sent an email to contact Gome Electric, but did not receive a response as of press time. The reporter inquired in the credit Guangzhou**It was found that there were as many as 107 pieces of information on the punishment of dishonesty in Guangzhou Gome Electric, of which 65 pieces of information on dishonesty were not fulfilled. At the same time, the Guangzhou Huangpu District Market Supervision Bureau has included the company in the list of abnormal business operations because it cannot be contacted through the registered residence or business place.
The Shenzhen Consumer Council received 470 related complaints.
Gome was sued by consumers as a classmate.
In addition to the case of "no delivery, no refund" of Gome Electrical Appliances encountered by Mr. Li, a citizen of Guangzhou, since 2022, the Shenzhen Consumer Council has also received a number of consumer complaints about Gome Electrical Appliances for not being delivered and refunded. It is reported that from January 2022 to September 2023, the Shenzhen Consumer Council received a total of 470 complaints about GOME.
According to reports, after accepting the complaint, the Shenzhen Municipal Consumer Council has repeatedly interviewed and publicized Gome Electric, but the company has not replied, and the mediation work cannot be further carried out. According to Article 37 of the Consumer Rights and Interests Protection of the People's Republic of China**, "Consumer associations perform the following public interest duties: (7) Supporting injured consumers in filing lawsuits or initiating lawsuits in accordance with this Law for acts that harm the legitimate rights and interests of consumers." "After the investigation of consumer complaints and the collection of relevant data, research and analysisThe Shenzhen Municipal Consumer Council decided to support consumers to file a class action lawsuit against Gome Electric, and sued Gome Electric*** to the people's court in the form of a series of cases. In November 2023, the Shenzhen Municipal Consumer Council applied to the Futian District People's Court to file a case against the case. On December 1, the Futian District People's Court accepted the Gome series of cases, and the application for filing the case was approved. In the future, the Shenzhen Municipal Consumer Council will continue to monitor the progress of the case. The relevant person in charge of the Shenzhen Consumer Council said. Previously reported: Gome Electric Appliances has continued negative newsGome Electrical Appliances used to be the leading retail brand of electrical appliances in China, due to poor management, in recent years, Gome has been forced to be enforced, arrears of wages, liquidation by shareholders and even bankruptcy liquidation. On October 14 this year, the "Gome APP pop-up window asking for salary" incident attracted attention. 
The reporter searched multiple social media platforms, and many netizens broke the news that Gome was in arrears of wages, "no wages have been paid since October last year, until May 2023". In addition, some netizens broke the news that starting from July 2022, the logistics fee of Gome Electrical Appliances (Anxun Logistics) has not been settled, and various shirks have been made. The reporter inquired about Tianyancha information, and on September 15, the People's Court of Chaoyang District, Beijing, filed a case against Gome Holding Group, and the subject matter of enforcement was 2975098 yuan. The total amount of execution of Gome Holding Group*** reached 73.9 billion yuan. 
* |Guangzhou**, Shenzhen Municipal Consumer Council, Shenzhen News Network.
Edit |Lin Qingying.
Editor-in-charge |Jin Chunyan, Cheng Dong.
Audit |Zhang Wuyi.
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