Luwang reported on December 1In recent years, Zhangqiu Rural Commercial Bank Ningjiabu Sub-branch has actively undertaken social responsibilities and has been practicing the service concept of "practicing door-to-door warm-hearted service to the end". In order to further implement this concept, the bank organized and carried out the practice of "I do practical things for the masses", focusing on providing door-to-door services for special groups such as the elderly with reduced mobility.
In the course of the activity, the bank met a special customer, the customer is a 92-year-old old man, the old man forgot the bank card password, eager to withdraw the funds inside, but due to the inconvenience of his legs, he could not go to the branch to reset the password. After learning about these basic conditions from the family members of the elderly, the staff of the Ningjiabu branch immediately communicated with them about the door-to-door time, and came to the elderly's home at the appointed time, patiently and meticulously communicated with the customer himself, and quickly organized personnel to come to the elderly's home after confirming the actual situation and the true wishes of the elderly. The elderly and their families were very grateful to the bank's door-to-door service, and actively cooperated with the staff to complete the process of taking pictures, signing and confirming, and finally successfully handled the password reset business and opened up the withdrawal channel.
This is just a microcosm of the activity, in November alone, the Ningjiabu sub-branch has provided door-to-door warm-hearted services for more than 10 elderly people with reduced mobility, so that the elderly residents can enjoy warmer banking services.
In the future, Ningjiabu Sub-branch said that it will, as always, satisfy customers with high-quality services, solve problems for every customer in a down-to-earth manner, provide the most efficient and intimate service for the masses, and implement the concept of "door-to-door warm-hearted service to the end". (Reporter of this website).