Recently, Ruoqiang Loulan Airport has implemented the "One Stop, I Help You" service initiative, focusing on special groups such as first-time passengers, sick and disabled, and elderly passengers, and is committed to making passengers get a more efficient, convenient and comfortable travel experience.
According to the staff of the airport ground service department, on the basis of fulfilling the "first look and first question responsibility system", the original "guided" service will be optimized into a "leading" service, and will make every effort to provide passengers with more efficient and convenient warm-hearted services. When the check-in counter staff encounters first-time passengers, they will lead them to the check-in counter to check in, post corresponding signs for passengers after check-in, and send the passengers and boarding pass information to the flight security WeChat group, so as to get more help in the follow-up links, and also facilitate the boarding gate staff to quickly find passengers before boarding, so as to avoid unnecessary losses caused by passengers' missed flights.
The "One-stop Travel, I Help You" service also benefits the baggage claim process of passengers, and the inspectors will assist passengers in collecting their luggage and checking baggage information throughout the process to avoid passengers taking the wrong luggage. For passengers whose luggage is abnormal, the inspection staff will quickly and effectively dispose of the abnormal baggage for the passengers.