On December 22, a woman in Guangdong released ** saying that she bought a pair of high heels at Valentino in Vientiane City, Nanshan District, Shenzhen, and spent 1More than 40,000 yuan, I went home and found that it was a pair of old shoes with traces of wear.
The ** released by the woman shows a pair of size 36 white Valentino heels with diamonds, with obvious signs of wearing on the leather soles. She explained in the comment section that she lives in Dongguan and spends 3 hours back and forth, spending 1 in the Valentino store in The MixC in Nanshan District, Shenzhen420,000 yuan to buy a pair of high heels. "After trying them on, the staff said that there were new pairs of size 36 in the store, so they packed them for me and tied them with bows, who would have thought they were sample shoes. There is not even a membrane, and the sole is sheepskin, which is difficult to care for. ”
1.I really can't bear 40,000 shoes, and my money is not blown by the wind, so I am so angry when I go to work every day. The woman believes that Valentino sold the sample shoes as new shoes and asked for a refund of one and three losses, but the negotiation was not successful. "Said that you can change my shoes or change the model, if you want a refund, you need to wait for a month and a half, and you need to approve it layer by layer. ”
The shopping receipt released by the woman shows that the shopping time is around 17:50 on December 22, and the amount of the product is 1420,000 yuan.
On December 25, the woman told reporters that the problem is still unresolved. "After the first round of communication failed, no one has contacted me from the brand side at the moment. Whether they checked or not I don't know, does not rule out whether it was done on purpose. ”
On December 25, a staff member of the MixC Valentino store in Nanshan District, Shenzhen, told a reporter from Xiaoxiang Morning News, "At that time, the customer decided on the style after trying it on, and I checked the inventory and found two pairs of size 36." So I went in and took out the pair and let her examine it. Both parties were negligent during the inspection and did not check the soles. I packed it for her. ”
The staff member said that after the customer reported that the soles of the shoes were very dirty, he added WeChat to the other party and contacted the other party to deal with it. "We apologized to her, Okura had a few brand new pairs that could be replaced, she offered a refund, and we could also help with the application, but it would take a little time to approve it one level at a time, and she agreed at the time. Later, she proposed to refund one and pay three, thinking that it constituted fraud, we thought that this was not a quality problem, I was just an ordinary employee, there was definitely no way within my ability, she could find a lawyer. ”
And the state of the shoes she posted on social platforms, it is difficult to tell whether she has worn them or not. But we are still trying to defend her rights. The staff member said.
*: Xiaoxiang Morning News.