Okay, I'd like to change my medical record, is that okay?A few days ago, in the Aerospace Xinyuan Neighborhood Committee of Hongmei Street, Xuhui District, Aunt Zhang, a resident, was handling business with the staff of the Street Community Affairs Reception Service Center through an intelligent dual-screen all-in-one machine. **In less than 10 minutes of calling, Aunt Zhang got a new medical insurance medical record book, and became the "first person to eat crabs" after the remote virtual extension service point of the community affairs reception service center was officially opened.
Due to the relocation of the Hongmei Street Community Affairs Reception Service Center to the hall of the Hongmei Street Party and Mass Service Center at No. 10 Quanzhou Road, residents living near the original site said that it was much more inconvenient than before. In the process of "walking 400", the cadres of the Aerospace Xinyuan Neighborhood Committee learned that many elderly residents with inconvenient legs and feet have problems and needs in this regard, so they put forward a proposal to the street on whether to set up a remote virtual extension service window of the reception center in the neighborhood committee through the "Satisfaction in Xuhui" visit forum.
On December 5th, the remote virtual extension service window in the community was officially opened!The window is directly connected to the acceptance system of the Community Affairs Acceptance Service Center, providing self-service, remote assistance, and agency handling.
Cloud number picking, online calling, calling, screen sharing, ......Residents only need to place their social security card on the dual-screen all-in-one machine according to the instructions to upload their personal social security informationAt the same time, the staff in the remote virtual window can immediately see the residents' information, print the business form in real time, and handle the replacement of the medical record book, the opening of the new version of the social security card, and the query of personal social security information and archives online. It is understood that the remote virtual window system for community affairs acceptance can also automatically save the two-way audio and video data of the whole process of residents' affairs, so as to realize the traceability of affairs handling.
In the past, the Hongmei Street Community Affairs Reception Service Center was next door to the community, which was very convenient. Although we have moved away now, there is such a machine in the neighborhood committee, and we can do things in our community, which makes it more convenient!Aunt Zhang said happily with the new medical insurance medical record book. The relevant person in charge of Hongmei Street also said that the remote virtual extension service window can effectively solve the problem of serving the "last mile" of the masses, and will continue to explore and replicate this service model to more residential areas in the future, so as to provide better and more efficient services for more community residents.
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Reporter: Yang Yixiu.
*Courtesy of Hongmei Street.
Editor: Geng Jieyu.
Reviewer: Wei Li.
*Please indicate that it is from the official account of Shanghai Xuhui.