In a beauty salon, there is a special female employee who shows obvious narcissistic behavior due to her outstanding looks and natural self-confidence. She always boasted about her beauty, lamented from the bottom of her heart how beautiful she was to her customers, and even ignored the needs of customers and overemphasized her skills and image. This behavior caused disgust and dissatisfaction among customers, and also had a negative impact on the overall image of the beauty salon.
1. Manifestations of narcissistic behavior
The narcissistic behavior that this employee exhibits at work is not limited to boasting about her beauty. She will also ignore the needs of her customers and overemphasize her skills and image, giving her a sense of arrogance and self-righteousness. She often takes the opportunity to contact with customers, constantly exaggerating her strengths, and even making provocative comments about some dissatisfied customers, which makes people feel very uncomfortable.
Second, the customer's reaction
As the employee's narcissistic behavior became more and more apparent, some customers began to get bored and disgusted with her. They feel that beauty salons should pay attention to professionalism and service attitude, rather than simple appearance. These customers felt that her behavior not only appeared pompous, but also seriously affected their mood and experience. As a result, they began to deliberately avoid contact with her or choose other technicians to serve.
3. How to explain the reasons for customer dislike
Faced with customer dislike, the employee did not realize what his problem was, but instead attributed the cause to the psychological reaction of others to jealousy and dissatisfaction. She complains about her customers' behavior, an explanation that gives the impression that her narcissism has reached a pathological level.
Faced with this situation, the front desk of the beauty salon has taken a serious and formal approach. They started by communicating with the employee to make her aware of her problems and develop a plan for improvement. At the same time, they also take the initiative to communicate with customers and listen to their opinions and suggestions so that they can provide better services.
The narcissistic behavior of this employee has had a certain negative impact on the operation of the beauty salon. On the one hand, customers began to doubt the overall image of the salon;On the other hand, it also leads other technicians to put more effort into improving the negative feelings of customers when they come into contact with customers. Therefore, beauty salons need to take timely measures to fix this problem to ensure customer satisfaction and sustainable business development.
Beauty salons should strengthen the training and management of employees, and improve the quality and service level of employees. At the same time, beauty salons should also pay attention to customer feedback and opinions, and adjust service strategies in a timely manner to meet customer needs and expectations. Only in this way can beauty salons remain invincible in a highly competitive market.