On December 1, the China Automobile Dealers Association released the national passenger car terminal sales data for November, showing that the monthly sales were about 2.05 million units, which was lower than market expectations. What's more concerning is that the dealer inventory warning index exceeded 60% for the first time in half a year, indicating that the auto market is in a sluggish range.
At the same time, according to the statistics of Cheqq.com, a leading defective automobile product information collection platform in China, in November 2023, Cheqq.com received a total of 14,802 valid complaints from car owners. This figure is down 99%, but compared to the same period last year, the number of complaints is actually on the highest trend, with an increase of 478%。What is even more shocking is that the cumulative number of complaints in the first 11 months of this year has exceeded 150,000.
This set of data is like a mirror, and it truly reflects the other side of the sluggish sales in the car market. So, in this sluggish market environment, which models have complained about how they have behaved?November's domestic auto complaint rankings provide the answer. After removing the information that the complainant voluntarily applied for withdrawal of the lawsuit because the car company had properly resolved the complaint, the top 30 car series (models) with the most complaints in November 2023 were ranked as follows: Corolla ranked 2nd, R**4 Rongfang ranked 7th, and who will occupy the top spot?Let's take a look:
According to the list of domestic automobile complaints in November, joint venture models are still the hardest hit area of complaints in November, with a total of 23 models entering the list, and more than half of the list models have seen a month-on-month increase in complaints, creating a record for the same period in history. Among them, Toyota (including FAW and GAC) models are the top priority of complaints, a total of 11 models on the list, and the rankings are relatively high, short-term word-of-mouth is worrying, of which FAW Toyota Corolla, Ruizhi and Crown these three models were 212, 193 and 176 respectively into the top five of the list, typical complaints focus on "dashboard cracking" and "system upgrade problems".
R**4 Rongfang, Lei Ling and Feng Landa, which are all Toyota's models, also appeared in the top 10 of the domestic car complaint list in November, among which Lei Ling and R**4 Rongfang's complaints were slightly declining compared with October, and the short-term performance was worth affirming, while the number of complaints from Feng Landa was an explosive growth, and the short-term word-of-mouth performance was worrying.
In addition, Toyota's models on the list also include the Camry at No. 12, the Corolla Ruifang at No. 13, the Highlander at No. 25 and the Asian Dragon at No. 30
As Toyota's largest joint venture competitor, Honda has a lot of complaints, with three models on the list in November, namely the 18th-ranked Honda Accord, the 23rd-ranked Civic and the 29th-ranked Fit, and their complaints are mainly focused on: system upgrades, tire eccentricity, abnormal engine noise and transmission frustration.
In addition to the above models, the joint venture models on the list also ranked Buick's Buick Regal, Envision, Buick E5 and LaCrosse, which ranked 5th, 15th, 17th and 20th respectively in November, and the complaints were mainly focused on gasoline pump failures. Engine failure lights on and failure to start, etc. Nissan Teana ranked 11th on the list with 91 complaints, while the BMW X3 and BMW 5 Series came to 13th and 15th with 81 and 66 complaints respectively. Malibu XL appeared in 21 with 48 complaints, which also doubled compared with October.
Finally, in terms of domestic cars, we can see that their performance can be said to be very good, with only 7 models on the list, and they are relatively low. Among them, BYD occupies four seats in the domestic list, namely Song Plus New Energy, which ranks ninth, Han who ranks 24th, Destroyer 05, which ranks 26th, and Song Pro New Energy, which ranks 27th. In addition, there is the Xpeng P7 in 8th place and the Roewe i6 MAX in 26th place. Regrettably, Blue Mountain DHT-PHEV, a subsidiary of the domestic brand Great Wall Wei, topped the list with 275 complaints.