ZEEKR delivery center encountered a wave of rights protection of car owners, involving first-class changes, after-sales service and other issues. At the delivery center in Shanghai's Songjiang district, consumers had a heated argument with the person in charge of the store over the "price reduction". Many car owners have said that they are facing the dilemma of rights protection after the change of vehicle **, and pointed out that there is a strong buying and selling behavior of ZEEKR. In addition, consumers also reported that they found quality problems after the car inspection and asked to return the car. In the face of consumers' rights protection demands, ZEEKR said that this is a special discount for some terminal stores, and the company has not adjusted the car purchase rights policy.
A high degree of "involution" of car companies has become a common phenomenon in the industry, and the wave of price cuts is expected to continue, while consumer rights and interests are facing greater challenges. On November 18th and 19th, Huang Fang and Liu Tong respectively ordered two ZEEKR 001 cars, and the sales before buying the car told them that they could enjoy a time-limited subsidy of 5,000 yuan, and guaranteed that it was the lowest price. However, then ZEEKR suddenly changed the subsidy to 10,000 yuan, triggering the rights protection of many car owners. Some consumers said that they had been promised that they would not reduce the price again, but the reality was that the promise did not follow.
Some consumers found quality problems after the car inspection and asked to return the car, but encountered the company's rejection and difficulty in refunding. Previously, consumers who placed an order to buy a car launched a collective rights protection, demanding that the final payment be postponed and that explanations and compensation be given for the change in subsidies, or that the deposit be refunded. The manager of the ZEEKR delivery center replied that he had secured a 3-day buffer for them and could not continue to postpone. In the car purchase contract, the consumer needs to complete the delivery of the balance of the vehicle within 7 days, otherwise it will be considered as a cancellation of the order.
When it comes to insurance subsidies, some consumers do not find the relevant content in the car purchase contract, and there are inconsistencies between the salesperson's commitment and the actual subsidy. In the face of consumers' demands, ZEEKR's official customer service said that the subsidy activities of some stores are self-initiated and ultimately need to be resolved through sales communication. In the issue of consumer rights protection, ZEEKR said that it did not adjust the policy on the rights and interests of car purchases, saying that the "insurance subsidy adjustment" spread on the Internet is only a special discount for some terminal stores. With the rapid development of the new energy market, the wave of price reductions is expected to continue until next year.
However, how to protect the rights and interests of consumers, how to deal with the price reduction tide in the automobile market and after-sales service problems are still difficult problems for consumers. What balance will emerge between consumer rights and the development of the automotive market requires more discussion and solutions. What are your thoughts and suggestions on this?