At his home in On Wo Yuan, Mr. Li purchased two Gree air conditioners. Due to the needs of home renovation, he needed to adjust the installation position of the air conditioner. Given his busy schedule, he only has time to deal with this problem at night or on weekends. Therefore, he called Gree after-sales service, hoping to find the right time to solve all the installation problems at once and ensure that the home environment is more comfortable.
After receiving the task, Gree after-sales technicians Xin Haichao and Zhao Zhanlong quickly responded to the needs of users, and successfully solved the problem of air conditioning installation in the master bedroom and living room after careful observation and professional skills, and provided excellent services to users.
The installation of the air conditioner in the master bedroom first caught the technician's attention. The camera is 5 cm shorter, so the outer unit cannot be fully inserted. After the masters fully communicated with the users, in the process of door-to-door service, they found that there was an insulation layer on the right wall. Through careful observation, the master used a screwdriver to probe the wall and found the crux of the problem. After removing the insulation layer, the installation of the external unit was successfully completed, which solved the installation problem of the master bedroom.
Then, the installation of air conditioning in the living room presented a more specific challenge. Due to the transformation, the original machine position became smaller, and the drain pipe took up a part of the space, resulting in the external unit could not be put in. After repeated discussions between the technician and the user, a solution was finally reached. The user cooperated with the preparation of relevant accessories in advance, and the technician spent nearly three hours to renovate the water pipe route after coming to the door, and finally successfully installed the air conditioner in the living room.
Users highly affirmed the professional skills and work standards of Xin Haichao and Zhao Zhanlong. After the installation was completed, the technician also took the initiative to hang some paintings for the user, which improved the overall experience of the user. The user was very satisfied with the service attitude of the technician, and even took the initiative to invite the technician to dinner, expressing his deep gratitude to them. The user specially sent a pennant to praise the service quality of Gree, thinking that "YYDS".
These seemingly daily service details actually reflect the pursuit of Gree after-sales - to provide users with high-quality services, solve users' practical problems, and bring more comfort to users' lives. The professional service and service spirit of Xinhaichao and Zhao Zhanlong represent the level of Gree's after-sales team, and their work is not only technical work, but also responsibility and care for users.
Gree after-sales is not only the sales of products, but also the commitment to users. Choose Gree after-sales to make your home more comfortable and make every detail full of warmth. Gree After-sales will continue to work hard to provide users with better products and services, so that every user can experience the professionalism and care of Gree After-sales.