Gree, as a well-known home appliance brand, has won the trust of users with its high-quality products and excellent after-sales service. Let's focus on the story of Mr. Li, a user of Anheyuan, and witness a perfect display of service spirit and customer first through his interaction with Gree after-sales technicians Xin Haichao and Zhao Zhanlong.
Mr. Li purchased two Gree air conditioners, and due to the needs of home renovation, the installation location of the air conditioners was changed several times, making the installation extremely complicated. Considering that he has a busy schedule and only has time to deal with these matters after work in the evening, Mr. Li hopes that a technician can come to his door to survey the terrain after work and provide a better installation plan in order to ensure the success of the one-time installation.
After Xin Haichao and Zhao Zhanlong received the task, they communicated with Mr. Li in detail as soon as possible and made an appointment for door-to-door service at an appropriate time. In the process of door-to-door service, they are not only skilled masters, but also show extraordinary problem-solving skills. During the installation of the air conditioner in the master bedroom, they found that the machine was 5 cm shorter, resulting in the outside unit not being able to be fully put in. This made both the master and the user nervous, but Xin Haichao did not choose to shirk or give up, but carefully observed with a professional eye, and skillfully solved the insulation problem of the right wall with a screwdriver, and successfully put the external machine into the machine position.
However, the challenge doesn't end there. The installation of air conditioning in the living room is more special, the original unit is smaller, and the space occupied by the drainage pipe makes it impossible to put the outside unit in. Xin Haichao and Zhao Zhanlong did not rush to solve the problem, but repeatedly discussed with users and designed the best solution. In the end, they decided that the user would prepare the relevant accessories first, and the master would redesign the water pipe route when he came to install it, which took nearly three hours to provide a full range of professional support for the user's air conditioner.
Users finally breathe a sigh of relief after experiencing this series of installation issues. He highly affirmed the professional skills and work standards of Xin Haichao and Zhao Zhanlong. However, this is not the end of the service. During the test run, the masters hung some paintings for the users by the way, providing additional care for the users. This small gesture has further improved the user's sense of experience, not only allowing users to feel professional services, but also feeling the concern for their quality of life.
The user wanted to invite the master to dinner to show his gratitude, but the master politely declined. In the end, the user chose to express his gratitude in the form of a pennant, and expressed his heartfelt praise to the technicians Xin Haichao and Zhao Zhanlong: "yyds".
These seemingly daily little things, but they reflect the service concept that Gree after-sales has been pursuing - service first, customer first. Xin Haichao and Zhao Zhanlong not only completed a task, but also showed sincere care and service spirit in the process of solving problems for users. Their experience is not only reflected in excellent technology, but also in the attitude of attentive service, which is the quality that Gree after-sales has always been proud of.
In the hearts of every user, the image of Gree after-sales has become closer because of Xin Haichao and Zhao Zhanlong. They interpret the slogan of "service spirit, customer first" with practical actions, so that every user can feel Gree's sincerity for service. Such a story is not only a successful installation experience, but also a sublimation of user experience, which has won the reputation and trust of Gree after-sales.
In Gree after-sales, service is not only a commitment, but also a belief. Every technician will "service first, customer first" in their hearts, and use practical actions to create a better life for users. It is with such a spirit of service that Gree after-sales can stand out in the market competition and become the first choice in the minds of users.