Big and small news client December 19 (correspondent Liu Ming).In order to better play the role of village-level government services, the Liujiagou Town Convenience Service Center has established a linkage mechanism with village-level government service staff, combined with the "mobile comprehensive window" to visit the village, carry out door-to-door office, assistant agency and other services, and provide diversified and personalized services for special groups.
The assistant agent showed warmth. The village-level assistant agent went to the resident pension window of the Liujiagou Town Convenience Service Center to handle the procedures for the villagers to receive the residents' pension benefits in 2024. In view of the inconvenience and inability of the elderly to do things, we actively connect with relevant functional departments to provide door-to-door services for residents, so that residents can solve practical problems without leaving home. For some matters that cannot be handled at the village level, the agent will help collect materials and go to the town-level convenience service center to handle them.
The assistant agency is mainly guided by the needs of the masses, integrates business and processes, practices the service concept of "let the masses run less errands, let the service run more", and is committed to creating a more worry-free government environment for the masses, more comfortable for enterprise investment, and more heart-warming for project approval. In addition, the Liujiagou Town Convenience Service Center actively builds a multi-angle publicity pattern, and at the same time of the assistant agency door-to-door service, it adopts a combination of online and offline methods to synchronously publicize policy information release channels such as government services, further increase policy publicity, let more people understand the policy, and improve the policy penetration rate and awareness rate.
Since the launch of the "assistant agency" convenience service this year, the assistant agency window of the Liujiagou Town Convenience Service Center has received more than 60 consultations from the masses and provided 23 times of assistance agency services.
Next, Liujiagou Town will continue to optimize the assistant agency service, actively explore other new channels, continue to adhere to the spirit of serving the people, and create a comprehensive, standardized, warm and fast "assistant agency" service brand, so that the service can go out of the small window of the convenience service center, so that the masses can enjoy the handling of government service matters from "at most once" to "once without running".
Editor in charge: Li Xiaofei
Editor: Shao Zhuang