Recently, the news about Juneyao Airlines' implementation of the "localization policy for staying in China" on some flights and calling it a "problem to be solved urgently" has spread, which has aroused widespread attention and heated discussions among the public.
According to public information, the main content of this policy is "in case of emergency, priority will be given to exempting foreign passengers from take-off restrictions to ensure that foreigners can be evacuated in time;."Foreign passengers, on the other hand, need to stay in the cabin and wait." Such a regulation is generally considered by the industry to be incomprehensible, and the move is also regarded by the outside world as discriminating against Chinese passengers.
In fact, Juneyao Airlines' implementation of the above policy is a temporary measure for safety reasons, and there is no ambiguity. According to the company's CEO, Mr. Wang Junjin, the airline has taken corresponding measures to ensure that the potential danger does not spread to the entire crew due to a number of flight delays caused by illegal activities recently, which involves a large number of foreign passengers.
Solving problems is one of the important manifestations of corporate social responsibility, but whether such measures are fair, reasonable and constructive is debatable. On the other hand, such wording may also raise public doubts and misunderstandings about other regions or ethnic groups. Therefore, it is very important to state the truth openly and transparently, and multi-channel communication methods can be adopted to enable more people to understand the cause of the matter and eliminate the confusion and inconvenience caused by information asymmetry.
In addition to releasing true information in a timely manner, Juneyao Airlines is also actively preparing for the investigation and evidence collection of this matter, and strives to give a satisfactory answer to the general public. On the same day, the company's management also took the matter seriously, and in an attitude of responsibility to its own employees, it has deprived the staff involved in this policy of their duties and temporarily suspended their follow-up. It can be seen that Juneyao Airlines has also demonstrated its determination to respect laws and regulations and uphold the concept of justice.
Generally speaking, the "localization policy in China" is a very serious incident, which should be widely concerned and taken seriously before being dealt with seriously. In the current international environment, we oppose any form of discrimination and differential treatment, especially in the public sector, and should face every citizen with an equal and open mind and provide them with high-quality services. We sincerely hope that major airlines can take this as a warning and jointly promote a good atmosphere in the civil aviation market.
However, in the face of **'s attention and questions, the silence of the airspace company has caused more doubts and questions from the public.
This incident happened on December 7, 2021, and Ms. He was the victim of the incident.
At that time, Ms. He was planning to take flight HO1337 from Shanghai Pudong International Airport to Osaka, Japan.
According to the airline's regulations, Ms. He always stayed at Gate D64 and waited for the flight to depart.
During this time, she briefly left to go to the bathroom, but this short few minutes became the trigger for a series of subsequent problems.
When Ms. He returned from the restroom, she was surprised to find that her boarding gate had been changed to D60.
Neither on her previous display at D64 nor on the radio, she was not informed of the change of gate.
Therefore, when Ms. He hurried to the D60 boarding gate, she found that she had seriously missed the mark.
At first, Ms. He thought she had missed her boarding time and needed to wait patiently for the next flight.
But just then, she heard her seat number read out on the flight announcement, but it wasn't her name.
Puzzled, the passenger mentioned in the boarding notice turned out to be a Japanese national.
Confused by this situation, Ms. He immediately went to the service counter to ask the staff why the boarding gate had been changed in time without any notice.
The customer service representative explained this, to the effect that they had arranged for the commissioner to give each passenger a verbal reminder, probably because Ms. He happened to go to the bathroom during that time and did not hear it.
However, this answer made Ms. He extremely dissatisfied. If a verbal reminder has been given, why can't the employee be reminded or told in advance?
Subsequently, Ms. He asked why the Japanese passengers were able to board the plane smoothly because they were also late and failed to catch the flight
Is it true that people of Japanese identity are superior to others?In other words, are Chinese citizens inferior to others?
In this regard, the customer service staff firmly denied the existence of racial discrimination and emphasized that the matter has nothing to do with nationality.
However, for the two cases of being also late and missing the flight, why did one person successfully board the plane while the other could only wait in place?
She thinks that since this matter has nothing to do with personal background, why can other people leave without any problems, and she can only stay here?
Just as Ms. He was reluctantly asking, the customer service staff finally gave an answer, it turned out that the Japanese passenger's luggage had not been taken out and needed to be on the plane with him.
However, Ms. He questioned this, claiming that the luggage, which actually belonged to her, had not been taken out.
Now, my luggage has arrived at my destination with the flight, and I am still stranded in Shanghai, how can it be justified?
After learning of Ms. He's plight, many netizens came out to express their indignation at the airline's actions.
The luggage has already boarded, but people are still waiting at the venue. As long as you have basic common sense, you can understand that this move is undoubtedly a violation of the airline's internal management regulations.
If someone deliberately orchestrates this and creates a potential safety hazard, placing dangerous goods in their luggage and then preventing people from boarding on time for various reasons.
This situation undoubtedly poses a huge threat to other travelers.
There have been similar incidents in history where passengers have boarded flights but their carry-on luggage has not arrived. In the face of this situation, flight attendants must make every effort to conduct a close check to confirm the integrity of passengers and their baggage before allowing the flight to take off normally. However, what is surprising is that Juneyao Airlines has made an unusual decision this year.
To the anger of netizens, it was passengers from Japan who boarded the plane on our own soil, while on the contrary, Chinese citizens were unable to board the flight. Many netizens expressed their deep helplessness at the airline's compromise, calling it "excessive submission". When the incident intensified, Juneyao Airlines had to respond to the public.
The relevant person in charge of Juneyao Airlines explained the entire process of the incident to ** in detail, and attributed the mistake to "temporary negligence of airport staff". According to reports, in the passenger information entry link, the staff mistakenly listed the Chinese passenger who did not board the plane as "boarded", and then issued Ms. He's boarding pass to the Japanese passenger by mistake. In addition, when the actual ticket was checked for the passenger, the passenger was not carefully checked and verified, and the personal information was not verified, which led to this series of mistakes.
At the same time, the person in charge of the incident said that the airline had taken decisive action against those employees who made mistakes and suspended them from their duties. At the same time, the company apologized for the inconvenience caused to Ms. He and promised to take responsibility and solve the problem properly. In this regard, the relevant departments arranged free correction and accommodation services for her on the same day, so that Ms. He was able to arrive at her destination - Osaka smoothly the next day.
In practice, however, this explanation is inevitably a cover-up. If we only look at the performance of passenger priority, Juneyao Airlines seems to be more inclined to take care of foreign passengers. Such an approach is undoubtedly a lack of service quality on the part of airlines. Taking a step back, if the service is not good, the passenger can file a complaint and ask the airline to rectify it. However, the three recent mistakes mentioned by Juneyao Airlines essentially reveal that there are serious safety risks in the company's daily work.
Whether it's the wrong passenger information entry, the wrong boarding pass, or the loopholes in checking the matching of information between foreign passengers and ticketed passengers, these issues raise questions about Juneyao Airlines' operational safety: whether the company's staff have undergone professional and rigorous vocational training?Do they comply with and strictly enforce the airline's rules and regulations?Is their workflow well-organized?Most importantly, do they always make the safety of their lives and property their top priority?
This seemingly ordinary little thing, there were three mistakes in a row, are these just accidental mistakes?In the face of fierce doubts from the majority of netizens, how will Juneyao Airlines make further explanations to clarify the truth?