The general secretary made important instructions on the prevention and response to low-temperature, rain, snow and freezing disasters, requiring that responsibilities be compacted, preventive measures should be refined, and every effort should be made to deal with emergencies and dangers to ensure that the people are safe and warm for the winter.
Recently, several heavy snowfalls have fallen in northern China.
The cold and snow are biting.
All over the place".Blast freeze mode
Transportation is the first to be affected.
Car insurance report. Become the big boss in the snow insurance claim case.
In order to ensure the orderly development of the people's production and life.
Reduction of socio-economic losses.
The Chinese have lived in the snow, and they have fought in the cold.
toSnowFor the bathSnowFight
Stick to the people.
Walk through the streets.
Make every effort to do a good job in insurance claims protection services.
Send more peace of mind and warmth to customers.
Beijing
Chinese Life Property & Casualty Insurance Beijing BranchCoordinate resources such as survey, rescue, and claim settlement at the first time, and make every effort to provide insurance claim protection services. Not only did it send additional on-duty personnel to be on duty at night to ensure the smooth development of the claims for blizzard weather, but also pushed disaster warning information through SMS to remind customers to reduce travel, pay attention to cold and keep warm, and released snow travel safety knowledge through WeChat, reminding customers and the public to take precautions against extreme weather.
Tianjin
Chinese Life Property & Casualty Insurance Tianjin Company continues to do a good job in emergency early warning, implement response plans, and actively do a good job in emergency rescue, insurance claims and other services. The first is to push snowfall and cold wave warning information to customers through text messages, through WeChat*** to release snow travel safety tips, reminding customers and the public to take precautions against extreme weather. The second is to coordinate with the rescue company in advanceEnsure that the needs of the majority of customers who are out of business are coveredThe third is to open a green channel for claim settlement, simplifying the claim procedure and claim documentation, passed".Online + offline linkage"Dual mode, the first time to deal with accidents for customers, to ensure that customers' vehicles are quickly rescued and repaired first. In addition, in order to alleviate the situation of waiting in line for customer calls, the branch opened additional lines to accept customer reports and business inquiries in a timely manner to ensure the smooth operation of the contact center line.
Shanghai
Recently, Shanghai ushered in a rare cold wave, with the lowest temperature in 48 hours dropping by 13 degrees. Chinese Life Insurance Shanghai BranchSimplify the claims process, improve service efficiency, and claim adjusters are on call 24 hours a day to provide claims services in a timely manner, which has been unanimously praised by customers. In rainy and snowy days, the service users will be upgraded to all people, and provided for traffic accidents or other emergency breakdowns".Parking is warm and caring"Service, practice".There is heightThere is temperatureThere is forceThere is accuracy"of".Heart-warming claims
Henan
In order to actively respond to and prevent the risk of various safety accidents caused by snow, road ice and other reasonsChinese Life Insurance Zhengzhou Central BranchActivate the emergency plan for extreme bad weather, call all front-line personnel to work, ensure that they can appear by the customer's side as soon as the accident is reported, avoid customers waiting in the snow, and assist the municipal department to do a good job in road protection in low temperature and snowfall weather.
Hebei
Chinese Life Insurance Tangshan Central BranchStrengthen the work duty arrangement and emergency preparedness of claims service personnel, fully open the green channel for claim settlement, speed up the timeliness of case processing, shorten the case closure cycle, and reduce the number of customer complaints. All the staff of the claims customer service sub-center24-hour standbyMake full use of the combination of online claims settlement and on-site investigation to improve the speed of claim settlement and meet customer service needs in a timely manner.
Shanxi
Chinese Life Insurance Shanxi BranchOpen a green channel to simplify the claims process, and use online and offline surveys to "FastAccurateWarm"In order to carry out the claim and disaster relief work quickly and efficiently in principle, and closely communicate with local maintenance companies, rescue companies and other cooperative institutions to ensure the timely maintenance of the subject matter and the rapid processing of the claim. All claims customer service personnel are on call 24 hours a day at any time to make special return visits, condolences and reminders to key enterprises, key insurance types, and customers who have been affected by heavy snowstorms, and conduct on-site risk investigation or risk inspection, and implement disaster prevention and loss reduction related work.
Shandong
Chinese Life Insurance Qingdao BranchFearless of rain, snow and cold winds, we carried out on-site investigations on disaster prevention and mitigation for farmers in areas where Pingdu, Jiaozhou and other branches underwrote agricultural insurance business. According to the different crops planted by farmers, agricultural insurance staff carry out targeted cold and disaster prevention tips and early warnings, assist farmers to take effective anti-freezing measures in advance, take advantage of the rain and snow to do a good job of cleaning up, reduce humidity and drainage to prevent long-term water accumulation in the field caused by rainy and snowy weather, and remove the snow on the roof in front of the shed in time when the snow disaster comes, increase the light transmittance of the shed, and ensure that the temperature rises as soon as possible.
Heilongjiang
Since November,Chinese Life Insurance Heilongjiang Branch"Take snow as an order", quickly carry out the claims service work in the areas affected by the blizzard in the province, and make every effort to do a good job in the blizzard disaster response and claim rescue services. Harbin Central BranchThe claims customer service sub-center flexibly uses online survey tools to reduce the waiting time of customers on siteOptimize the claim settlement procedure for bad weather, open up a green channel for claim settlement, quickly assess the damage of the accident vehicle and quickly settle the claim, and the survey personnel provide various free rescue services and free tow truck rescue. Mudanjiang Central BranchA number of rescue vehicles were dispatched to wait on the main road for timely rescue of the accident vehicle, and made full use of the "cloud compensation" non-auto insurance self-help claim tool to guide customers to report the case online and claim the claim remotelyFor the insured enterprise property insurance units, timely do a good job of disaster early warning prompts. Jixi Central BranchSend 12022 warm reminders for customers of Blizzard warnings;Survey vehicles equipped with snow chains, snow shovels, shovels and other disaster prevention supplies to go to the roadside rescue;Arrange staff to assist the insured warehousing and production enterprises in disaster prevention and loss prevention.
Liaoning
Chinese Life Insurance Liaoning BranchComprehensive deployment of various claims services. Car insuranceProvide on-site and weather-free certification services, help contact the rescue unit for the vehicles that need to be rescued, and coordinate the repair shop to deal with the snow accident vehicles as soon as possible, shorten the vehicle maintenance time, speed up the damage assessment process, improve work efficiency, and reduce the time for claim processing. Non-auto insurance: Implement WeChat online claim settlement, guide customers to take photos by themselves, effectively shorten the time limit of investigation, facilitate customers to recover losses in a timely manner, and facilitate claim settlement.
Ningxia
Chinese Life Insurance Ningxia BranchThe online operation team of the claims adjuster is fully open, and the offline operation team expands the survey radius with the help of cooperative rescue companies and co-compensation factories, so that more customers who need on-site services can be helped. In the future, we will also cooperate in repair, and provide free door-to-door pick-up and drop-off services for customers who do not have time to assess damage or are worried about driving accident vehicles in secondary traffic accidents, and arrange priority damage assessment and maintenance services, so that the accident vehicles of customers who are in danger can be repaired in time.
Xinjiang
Recently,Chinese Life Insurance Kuitun Central BranchThe customer Li's vehicle could not be started due to power loss, and the surveyor Zhang Yifan rushed to the scene to rescue, and the efficient and high-quality service was well received by the customer. On the morning of the same day, due to the cold weather and the aging of the battery, the customer Li's vehicle could not be started, so he called customer service ** with the idea of trying it out. After receiving **, surveyor Zhang Yifan was anxious about the customer's urgency, braved the cold and immediately drove to the scene, and arrived at the customer's community in only ten minutes. Subsequently, the power was completed in extremely cold weather, which solved the urgent need of the customer. The customer Li was very moved and expressed his gratitude to the company for its thoughtful service.
From December 11th to 13th, heavy snow fell in Nagqu on the northern Tibetan plateau with an average altitude of more than 4,500 meters, and many roads were icy and thick, accompanied by strong winds above level 10. Chinese Life Property & Casualty Insurance ** BranchClaimCenter has received multiple reports. In the bad weather, in order to rush to the scene in time to help the customer get out of trouble, the survey personnel of the branch braved the biting cold wind, crossed the icy mountain road, rushed to the scene of the accident, coordinated the rescue vehicle to carry out rescue, successfully resolved the customer crisis, and won the praise of the customer. In addition, when they encountered ice and snow trapped vehicles during the survey, whether they belonged to branch customers or not, they took the initiative to help, and used thoughtful service and warm words to let more people feel the warmth of Chinese life.
The temperature is "frozen" and the truth is "moving".
The wind and snow are not over yet.
Warm currents are already converging.
Chinese life has always adhered to it.
Warm up this cold winter for you with actions.