What kind of property services have you been impressed by?
Recently, a community property and owners customized resettlement houses for stray cats and installed insulation boards. The property has also set up a love rescue group, and the property will also subsidize the cost of the cat's illness.
On November 27, a community property began to clear snow for nearly 200 owners' vehicles in the community from half past five in the morning.
In the early morning of December 10, a property manager in a community ran barefoot for 2 kilometers in pursuit of thieves, although he was injured by stepping on a stone and his mobile phone fell halfway.
In the past two years, for many people, the importance of property services in life has become more and more prominent.
As the real estate industry enters the stock era, driven by regulatory policies, internal and external operational competition, quality life needs and new technologies, property services have become a key "key track" in this industry revolution.
1) Starting from 2020, it is a year of reversal in the real estate industry.
With the fierce competition, how to complete the role change from "property service" to "better life service" has also become the key to the strategy of many leading real estate companies.
From the semi-annual reports of various property companies, it can be found that "high quality" has become the focus of most property companies.
On the one hand, while the overall revenue of the industry is declining, the net profit margin has rebounded, and more than 9 percent of the enterprises have been improved in quality.
On the other hand, with the weakening of the financial attributes of the house and the return to the living state itself, the owners have also put forward certain requirements for the lifestyle carried by the house.
In fact, since 2023, "quality improvement" has been an important keyword for enterprise development.
Longfor Property is iteratively upgrading its service standards every year to better serve its owners. So far, more than 4,500 standard actions have been precipitated, covering all aspects of property services such as security, cleaning, maintenance, and customer service.
For example, in terms of landscape, during the lawn growth period, check the occurrence of pests and diseases once a month to ensure that a single lawn does not exceed 3 yellowing, and a single yellowing area does not exceed 05 sq.m.;After 10 o'clock in the evening, the staff will dim the lights of the community by one-third, which will neither disturb the rest of the owners on the lower floors, nor affect the safety of the owners who return to the house late.
From a cup of warm tea in the cold winter to an elegant sense of ceremony, from the convenient "love" treasure box at the front desk of customer service to a thank you from customers, the new Taizheng property management staff will be the ultimate service-oriented ruler to measure the standard, so that the original tall but cold office buildings and financial service institutions have more warmth.
According to Vanke Service's preliminary research, express delivery and takeaway brothers generally have the problems of "difficulty in charging, drinking water, and toileting", so Vanke Service launched the "Warm Bee Action" in more than 50 cities across the country, and set up "Warm Bee Channel" and "Warm Bee Station" for the little brothers, in addition to providing convenient services such as mobile phone charging, wireless network, and free drinking water, it is also equipped with convenient facilities such as water dispensers and medicine boxes. In Chongqing, the first batch of 12 communities has landed.
In Vanke Jincheng's Happiness Station, Vanke Service has also added a health management area, a hobby dating area and a leisure and entertainment area. The site is equipped with electronic blood pressure monitors, oximeters, books, chess, temperature guns and other convenient materials, which can be used by owners at any time according to their own needs. In addition, the community has also landed AED first-aid equipment.
2) Community operation has become an important part of property enterprise services.
By building and operating communities, businesses can gain a deeper understanding of their customers' needs and expectations, while also providing a more human, interactive service.
From building a platform to release love and advocate the spirit of sports, the "Long Games" stimulates the positive energy of the ownersto study the preferences of children of different ages and create the "Little Dragon Man Project" to inspire and empower the next generation, and build a new type of parent-child relationship through entertaining and high-quality interactionand then link online and offline, create a "Dragon People's Festival" created by the National Carnival, and present a feast ...... for the "Dragon People" through rich activitiesWhen you open every door with temperature and feel every kind of life, there is Longfor Zhichuang life.
In the hot August, more than 300 activities such as amusements, movies, and sweet drinks were held in 173 communities of Country Garden, and more than 150 cool stations were set up, with more than 40,000 participants, building a happy picture of summer, where neighbors gathered and regained the good times of the neighborhood.
For example, in Country Garden Yue Qianshan, a romantic activity of 377 "emergency roses" was quietly staged. In the corridors, gardens, playgrounds, leisure squares and other places in the community, the property staff "hidden" the holiday surprises in advance, and each rose was attached to a paper printed with the "Proverbs of Love".
In addition to the annual "Puli Festival", community fun run and other large-scale public welfare activities, in the community served by Chongqing Vanke Service, there are also a variety of heart-warming activities such as sending warmth in winter, coolness in summer, Mother's Day, school season, Mid-Autumn Festival garden tour, etc.
Sunac Service actively links with social forces and participates in social welfare projects such as "Spring Bud Project" and "Used Clothes" to create a public welfare platform for owners that "everyone can participate".
3) The property industry has entered the era of large property, from the "all-for-one" format of horizontal development to the "full value" of vertical development services, which are becoming more and more complex and require refined property services, which need to be empowered by "all-technology" smart technology.
At the same time, we see that the fields of smart energy consumption, low-carbon and AI+ robots will also begin to appear in more property enterprise interim reports in 2023.
Thanks to the early digital transformation and intelligent deployment, each city served by Vanke Service has the "strongest brain" behind it - the urban e-control center. The city e-control center is a city-level community intelligent security dispatch center in the community served by Vanke Service, which brings 24-hour "remote + on-the-ground" dual protection through remote monitoring, scheduling, AI alarm handling, etc., and relying on the urban e-control center, it can monitor the communities served by the city in real time and protect the safety of owners.
Jinke Service has built the country's first "Tianqi" big data information system and the first customer cloud service center, organically combining a variety of smart community equipment systems, realizing visual management of equipment, accurately positioning user needs, and continuously improving the quality and efficiency of property services through intelligent housekeepers, smart properties, smart visitors and other systems.
Since 2014, Longfor Smart Life has begun to explore the smart engine, and through several years of practice and upgrading, it has achieved high-level smart operation of cities, parks, communities and buildings. At the same time, Longfor has also launched the U Xiangjia APP, which can be realized through simple operations such as mobile phone access control, living payment, visitor access, reporting for repair, and decoration handling.
In 2023, Tianjiao Smart Service will innovate and build a full-scenario sharing platform for smart services - Xuetan Sharedtime.
"Snow Charcoal Sharedtime" can add online property services, high-quality shopping, eating, drinking and playing, neighborhood socialization and other special services through user big data analysis, and provide a full range of services for proud neighbors.
In recent years, Tianjiao Smart Service has also strived to be a leader in the track of green and low-carbon development, helping to promote the ecological construction and sustainable economic development of green and low-carbon transformation. In Chongqing Jiefangbei Xiexin Center, through the smart building platform, property service personnel can remotely control various facilities and equipment of the building, and grasp the integrated data of nearly 20 intelligent subsystems in real time. For example, the smart lighting system can automatically turn on the lights 30 seconds before people arrive and turn off the lights 30 seconds after people leave, so as to achieve the optimal use of energy. At the same time, the elevator adopts an automatic dispatch system, which can take the appropriate elevator according to the elevator display, through this system, not only can reduce the elevator congestion, but also the elevator can save about 20% of energy consumption every year.
4) At present, the competition between property enterprises is particularly fierce, especially the competition for the development of high-quality stock projects is more intense.
With the improvement of the overall level of the property industry, there are always the best competitors who can burst out of new potential under heavy pressure, form their own unique differentiated competitive advantages, and achieve new breakthroughs.
The strong are stronger, and new ways of playing in the market are also emerging.
Today, the 2023 Chongqing Real Estate Billboard - Property Enterprise List is coming as scheduled, let us applaud and cheer for the strong players in these markets and the property companies striving for the top.
Outstanding Enterprise Display:
Longfor Zhichuang Life has been deeply involved in the property management industry for more than 20 years, and has carried out standardized property services in more than 100 cities, providing professional services in 13 major business fields such as residential, commercial, office buildings, schools, hospitals, industrial cities, municipal facilities, and smart cities.
Since the concept of "space as a service" was proposed, over the years, the three major brand activities established by Longfor, namely "Longfor Games", "Longmin Festival" and "Little Dragon People Project", have continued to empower and continuously improve the construction of new community relationships, and deliver "Longfor-style happiness" to every key link of Longfor's ecosystem.
Adhering to the vision of "Treat You Well All Your Life", Longfor Smart Life Chongqing Region constantly discovers, excavates and expands the connection and synergy between spaces, always takes customers as the center, and constantly strengthens space service capabilities to meet the needs of owners and customers.
As a leader in China's property management industry, Vanke Service is committed to "allowing more users to experience the beauty of property services" and providing full life cycle services for the preservation and appreciation of real estate for owners.
After more than 30 years of development, Vanke Service has actively operated new values of community life through multiple scenarios, services and products, created a healthy and abundant living environment driven by technology, and escorted the owners to maintain and increase the value of their assets with the innovative practice of "property + Internet" and diversified and comprehensive services of "technology + humanities".
In 2009, Vanke Service took root in Chongqing, and up to now, it has signed nearly 100 projects in Chongqing, serving 180,000 households.
Jinke Service is a leading high-quality third-party integrated service provider established in Chongqing and listed on the main board of the Hong Kong Stock ExchangeFirmly implement the strategy of "service + technology, service + ecology", lay out the industry of "culture, sports and tourism + one old and one small", and build four major business groups of "large community customers, enterprise customers, consumer customers, and real estate customers" and a digital intelligence technology platform with customers as the centerThere are nearly 1,800 service projects, more than 10,000 service enterprises, and about 10 million customers, covering high-end hotels, commercial office buildings, industrial parks, residential communities, schools and hospitals, urban new districts, comprehensive catering, etcIt has been awarded the title of China's Top 10 Property Service Enterprises for 8 consecutive years, maintained the first market share in the central and western regions all year round, and won many honors such as leading service quality, leading satisfaction, and leading technology empowerment of China's Top 100 Property Service Enterprises in 2023.
Founded in 1998, New Taizheng Property Group Co., Ltd. focuses on the operation and management of public space and building facilities in smart cities, and builds three major territories with basic properties as the main body and coordinated development of urban services and innovative services. Through continuous deepening research on customer needs, improving operation scenarios and service standards, customers can focus on their main business, create service value and high-quality experience, and become experts in public property services.
Xinda is the honorary vice president unit of China Property Management Association, the vice president unit of Chongqing Property Management Association, and the national service industry standardization pilot unit, which was successfully listed on the Shenzhen Stock Exchange in 2019 and 002968.
For a long time, Tianjiao Smart Service has vigorously advocated the concept of low-carbon environmental protection, guided by energy conservation and emission reduction, green office, exploring the property management model combining wisdom and service, and building a green service ecosystem.
In order to achieve the goal of green, low-carbon, energy-saving and environmental protection, Tianjiao smart service uses the EBA cloud platform to monitor and manage each system through three-dimensional service, and finds and accurately solves problems in a timely manner: the smart lighting system adopts digital voice control technology, and the intelligent elevator system accurately judges the position of the car, automatically alarms and generates solutions in case of failure, so as to achieve the optimal utilization of energyInternet of Things + intelligent garbage classification ** system to promote the efficient management of garbage cleaning.
Tianjiao Smart Service uses digital, intelligent and professional means to broaden the space for energy conservation, tap the potential of energy conservation, help enterprises save energy, reduce costs and increase efficiency, practice garbage classification, strive to be a leader on the track of green and low-carbon development, and help promote the ecological construction and sustainable economic development of zero-carbon transformation.
Upstream News Lan Yali.