Every era needs to stick to its own concept of survival, but the market changes, but it is not allowed to stick to thinking, how to go further and further on the road of management, how to avoid detours.
own previous thoughts.In the past, our management goals were to optimize the work process, formulate management regulations, build a good team, stimulate the enthusiasm of employees, and achieve target performance, and work around these points, but we ignored the importance of management.
When we find out that the problem arises, the first thing we find is the person concerned, and we first accuse him, even if he tells his bitter feelings, we will define in our hearts that this guy has limited ability and has no judgment from the city government.
My personal experience.This year, when I was working as an operations director in a large company, the company recruited 2 such positions, and after a preliminary trial, they basically met the company's requirements. But I was surprised when arranging the work at the group meeting, so that the two of us each proposed their own specific methods for managing the company in the later stage, I proposed that the management needs to self-check, and the other proposed that the management needs to set four plans, and after the chairman confirmed, he started his own work.
What I want to say is why "I proposed that the focus of my work is self-inspection, rather than directly setting business goals", because in the days of the trial, what I did was to check the daily preparations, and everyone and position in the company focused on hygiene".From this I created a theory for this
Self-examination thoughts:I don't know what you feel after reading it, anyway, I think the company is losing money, I am losing time and energy, and even once let myself work 16 hours a day in a high state of tension.The first step: management partition, responsibility, let the manager check, the supervisor to drive the staff, the implementation of service tracking and feedback.
Step 2: Sanitation is assigned to individuals, self-inspection and inspection are formed, employees make mistakes, management errors are corrected, problems are reduced, and follow-up feedback is formed.
Step 3: The store manager trains the manager, asks if there is self-inspection service and hygiene on duty last night, arrives at 10 o'clock in the morning, and asks the manager again whether the employee health has been corrected in time.
Step 4: 5 minutes out of the regular meeting in the morning can allow everyone to open the self-built group to see which employee has not self-checked, has not checked and supplemented their own hygiene and low consumables, and slowly employees will develop Xi, and later management will also form a store style.
The above is actually a combination of the four steps of work, and it is also a self-management skill, I hope that all stores can refer to it.
It wasn't until the day I resigned that I saw it in BOSS Direct Recruitment, and my position was called.Since then, I feel that I have become so powerful, and suddenly I can analyze the product design, and I can analyze the problems of the store, and design the solution ideas.bp", I suddenly realized that from the beginning we were all setting goals and tasks for ourselves, and suddenly there was a feeling of working for ourselves.
I don't know if this is a good thing or a bad thing, but at least I understand that you can't just find people's problems, and sometimes, it can be a problem in the link.
Management is not just operation, but more about finding out the points and people involved in the problem when it arises, so as to judge the occurrence of things from the source.
For example: the store meal has tea dirt, there is a peculiar smell, I did not blame the store management problems, but to observe whether there is a problem in the dishwashing process, the result is true, the first time the water is not added 84 disinfectant, the water temperature can not reach, the dishwashing is not cleaned with hot water when the second time of washing, when the service staff get the tableware to place the disinfection cabinet, there is no high temperature disinfection, and the uncleaned rag that wipes the table is placed inside, resulting in a bad smell, how can such tableware be qualified to be placed on the table.There are many management methods, but if you observe carefully, it is definitely not an exception, because we did not take into account the position when we set up the process at the beginning, and the later customer complaints or service personnel rework will be a cost investment.
Management needs new ideas, but also good character and a big pattern of problem solving.