Mediation Social Worker: Yim Chi-kit.
In November 2022, in a village in DZ Town, Nanhai District, He Moumou and Mai Moumou were excited. After many times of contact and guidance and education by the mediation social worker, the "knot" that had been in the hearts of the two for more than two months was finally unraveled.
The boundary of the vegetable field leads to contradictions, and timely intervention is made to stop disputes
At about 7 o'clock in the morning on September 17, 2022, He Moumou and Mai Moumou, who are over 60 years old, were busy in their vegetable patch. Due to the demarcation of the ownership of the vegetable plot, the two had a dispute, which led to a physical altercation. In the process of pushing and shoving, He Moumou injured his left shoulder and waist. Now there is a dispute between the two parties over the compensation of medical expenses, and the mediation social worker intervenes to mediate.
Build bridges and discuss solutions
The mediation social worker learned from the village committee that 63-year-old He Moumou and 61-year-old Mai Moumou were uncles and aunts. Because He Moumou's husband is idle on weekdays, does not work, does not care about the family, and often harasses his siblings for economic problems, the relationship between relatives and friends and He Moumou's family is not harmonious. After learning the basic situation, the mediation social worker arranged for two people to mediate, and during the conversation, they understood the cause of the incident and the demands of both parties, and negotiated a solution.
During the mediation, Mai Moumou offered to compensate 1,000 yuan for medical expenses. "I don't agree!He Moumou said that he felt pain in his shoulders and lower back, and he needed to go to the hospital for a detailed examination before discussing. In the next few days, the mediation social worker contacted He Moumou several times, hoping to understand his physical condition and thoughts on resolving the dispute, and conveyed his willingness to increase the amount of compensation on behalf of Mai. But He Moumou, who has a stubborn personality, delayed on the grounds that he was unwell and needed further examination, and said nothing else.
With family affection as a bond, promote the process of dispute resolution
In the face of this stalemate, the mediation social worker started from the family side, guided He Moumou's son to do a good job of communication, and actively promoted the progress of mediation. After some efforts, He Moumou proposed to settle the dispute with 5,000 yuan. "There is no problem with this amount, but the boundaries of the vegetable plots must be clearly demarcated. Mai Moumou said. The mediation social worker organized both parties to come to the mediation room of the village committee the next day to negotiate on compensation and the division of vegetable land. Unexpectedly, a wave of unevenness rose again and again. Seeing that the dispute was about to be successfully resolved, He Moumou demanded the amount of compensation.
I had a problem with my lower back yesterday and went to the doctor, so my medical expenses have to increase!He Moumou said. This request brought the mediation to an impasse again, and in order to open a breakthrough, the mediation social worker reassured and counseled both parties. In the end, Mai Moumou agreed to He Moumou's request to compensate 6,000 yuan for medical expenses at one time, and the two parties no longer held each other accountable. Under the witness of the mediation social worker, the two parties laid wooden stakes at the boundary of the vegetable plot and determined the boundary, and the land dispute was settled.
People's mediators are the specific bearers of people's mediation work, and shoulder the responsibility and mission of resolving contradictions, publicizing the legal system, maintaining stability, and promoting harmony. Since 2017, Foshan Borui Social Work Service Center has successively undertaken the mediation project of the Nanhai District Department, the diversified dispute resolution project of Danzao Town, the community mediation project of Jinqifeng in Lishui, etc., so far, about 30 mediation social workers are active in the front line of conflict and dispute mediation in the district-town-village, with a mediation success rate of 90%.
Mediation social workers use social work feelings and professional techniques, through the professional application of the law, to flexibly handle and coordinate social conflicts and disputes, effectively improve the success rate and satisfaction of mediation, and make social work and judicial mediation more humane and down-to-earth sparks.