Recently, a widely controversial conversation** went viral on the Internet, exposing incivility in the public service industry. In this paragraph, a citizen is in JilinWhite CityWhen the Housing and Urban-Rural Development Bureau was working, it wanted to borrow the toilet in the administrative building because the toilet was unusable, but was ridiculed and rejected by the staff. Such an attitude has sparked dissatisfaction and indignation among the citizens, as well as public resentmentCivil servantsService mindedPondering. In response, the bureau responded that it had criticized and educated the staff involved and apologized for the experience of the citizens. However, the incident still highlights the problems and areas for improvement in the public service sector.
At the beginning of this conversation, the citizen told the staff about his dilemma: the toilet in the office hall was locked, and he wanted to borrow the toilet in the administration building. However, the staff's response made people feel angry and helpless: "The administration building just won't let you go up, what can you do?"Such a mocking and contemptuous attitude aroused the indignation of the citizens, and also inspired the anger and condemnation of the majority of netizens. This paragraph spread quickly on the Internet, bringing widespread attention and heated discussions.
The vivid scene is recreated: citizens stand at the door of the office hall, anxiously telling the staff about their plight. He explained that because the toilet door in the office hall was locked, he had to think of borrowing the toilet in the administration building. However, the staff did not show enough understanding and respect, and instead responded to his request in a mocking tone. Such conversations are suffocating and irritating, and neither citizens nor online viewers can accept this kind of disregard.
With the spread of **, public dissatisfaction with staff is rising. Netizens have condemned the actions of these staff, believing that their attitudes and behaviors are completely contrary to the original intention of the public service industry. As a practitioner in the public service industry, we should take the needs of citizens as the starting point and provide high-quality services. However, the staff involved in this incident not only did not care about the needs of the citizens, but also treated them with mockery, which made the public feel indignant and disappointed.
The rights and needs of citizens should be respected and protected. AsCivil servantsThey should lead by example and take responsibility for serving the public. However, the indifference and irresponsible attitude of the staff in this incident made the public suspiciousCivil servantsThe quality of the team was questioned. In the eyes of the staff, they only need to criticize and educate the security guards to solve the problem, but they ignore their own responsibilities and obligations. This attitude towards citizens is undoubtedly an insult to the image of the public service industry, and it is also unacceptable to the public.
This incident not only drew everyone's attention to the protection of citizens' rights and interests, but also let us see the management and training issues of the public service industry. As an industry serving the public, the public service industry needs to pay more attention to personnel training and managementService mindedand qualities.
Staff should always be aware that they exist to help and serve the public, and respond to the needs of the citizens in a timely and responsible manner. They should make citizens feel respected and cared for, rather than ignoring or ridiculing their needs. Therefore, the relevant departments should increase their effortsCivil servantsThe training and management of the team are maintained at all timesService mindedand a sense of responsibility. Only through refinement and improvement can we build a more civilized and efficient societySocialto truly achieve the goal of serving the people. This incident should arouse the deep thought and attention of the relevant departments, and urge them to increase their effortsCivil servantsThe training and management of the team ensure the efficient operation and quality service of the public service industry.
For this incident, JilinWhite CityIn response, the Housing and Urban-Rural Development Bureau said that it had criticized and educated the staff involved and apologized to the public for their plight. They also promised to conduct a serious investigation and take corrective action accordingly. I believe that this will show the public that the problem is serious and that it is determined to solve it. However, the incident still raises a warning for the public service industry. The public service industry is an industry that serves the people, and the needs of citizens should be given sufficient attention and respect. The attitudes and behaviour of staff are directly related to the image and reputation of the public service industry. It is hoped that this incident will attract the attention of all relevant departments and strengthen the supervision and training of the public service industry to improve the quality of service and meet the needs of citizens.
The incident of citizens going to the Housing and Urban-Rural Development Bureau to borrow toilets and being refused has aroused widespread concern and controversy. The incident revealed the problems that exist in the public service industry and raised public concerns about the quality of staff and the quality of staffService mindedPondering. The relevant departments should strengthen the ...Civil servantsTraining and management of the team, improvementService mindedand qualities. Only through continuous improvement and improvement can we build a more standardized, efficient and humanized public service industry and truly achieve the goal of serving the people. Each of us should also pay attention to the needs of citizens and respect their rights and interests as the starting point to build civilizationSocialMake your part.