Recently, when a customer ordered takeout, he was stunned to find that a meal that was supposed to cost 80 yuan actually had a packaging fee of up to 18 yuan. This surprising amount of money has led to questions and dissatisfaction among many consumers. For example, someone shared that a local steamed bun shop actually charged 1 yuan for each bun, and it was necessary to pay more to buy more than one, even if it was just to put it in an ordinary paper bag.
The reporter of the Orange Persimmon Express conducted an investigation and visited a coffee shop in Kids Lane. The staff in the store revealed that due to the many ** activities of the takeaway channel, many merchants calculated the cost when setting **, and may spread part of the cost into the packaging fee. They admit that the takeaway business is not easy to do nowadays, and sometimes the online transaction ** is too low, such as a 29 yuan product, and you can only earn 19 yuan by selling it online.
Consumers are unhappy with this cost-sharing, and merchants are feeling the pressure to maintain the cost of doing business. The relevant officials of Meituan and Ele.me made it clear that if consumers encounter unreasonable packaging fees, they can express their dissatisfaction through the complaint channel. After confirming the store's violation, the platform will take corresponding corrective measures according to the merchant's violation. This issue highlights the delicate balance between platform operation and consumer rights, and finding a reasonable solution has become a common challenge for both parties.