[**Beijing**].
The reporter recently learned from the Ministry of Housing and Urban-Rural Development that 12 departments recently jointly issued the "Guiding Opinions on Accelerating the Digital Empowerment of Life Services" to guide the digital transformation and upgrading of the life service industry. It is reported that in terms of helping the elderly and the disabled, the "Guiding Opinions" encourage all localities to transform or build online and offline integrated community convenience life service centers.
The life service industry is an important area to promote consumption, benefit people's livelihood and stabilize employment. The "Guiding Opinions" put forward specific requirements and work objectives in terms of business and trade services, transportation, cultural tourism, education, medical and health care, etc. By 2025, China will initially build a "digital + life service" ecosystem, form a number of mature digital application achievements, and further improve the digital, networked and intelligent level of life services.
In terms of improving the digital level of the business and trade service industry, the "Guiding Opinions" proposes that all localities should guide traditional life service enterprises such as catering, retail, accommodation, housekeeping, laundry and dyeing, home appliance maintenance, and portrait photography to carry out digital and intelligent upgrading. At the same time, all localities should encourage the digital transformation of shopping malls, supermarkets, chain stores, farmers' markets (vegetable markets) and other life service places, and use big data to count hot spots and peak time points to provide decision-making reference for enterprises to optimize operations.
In the field of transportation, all localities should build a comprehensive transportation big data center system to enhance the dynamic control of traffic operation and emergency command capabilities. In addition, all localities should promote the organic connection between digital travel and life scenarios, and use digital technology to provide passengers with integrated travel services such as mobile payment ticket purchase, paperless ticket checking, and ride-in.
The digital transformation and upgrading of the cultural tourism field is also a key content. The "Guiding Opinions" make it clear that all localities should develop new formats and new models such as virtual displays, smart guides, online performances, and digital arts, improve the digital level of sports public services, and build an intelligent operation system for public stadiums.
At present, there are still shortcomings in the digital development of life services. For example, in terms of the creation of digital life service communities and blocks, according to the "Guiding Opinions", all localities should promote the construction of complete communities, improve the service functions of the convenient life circle in a quarter of an hour, optimize and improve the comprehensive service capabilities of the convenience of the people such as food delivery, delivery, food delivery, and medicine delivery, and strengthen the promotion and application of intelligent equipment such as smart charging piles, logistics vehicles, smart food pick-up cabinets, smart express (letter packet) boxes, and automatic fresh food vending terminals.
In terms of improving the shortcomings of the elderly and the disabled, all localities should promote the transformation of mobile phones, smart TVs, smart assistive devices and other suitable for the elderly and the construction of information barrier-free, and develop intelligent terminal products suitable for the elderly and the disabled. At the same time, all localities should improve the transformation of mobile applications for high-frequency services such as medical care, social security, civil affairs, and living expenses that are closely related to the lives of the elderly and the disabled, and also transform or build online and offline integrated community convenience service centers to provide daily necessities, drug delivery, food and beverage takeaways, housekeeping service reservations, and assistive device leasing services for the elderly and disabled at home.
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