China United Auto Insurance is one of the important products of China United Property & Casualty Insurance. Over the years, China United Auto Insurance has been committed to upgrading its products and services, and continuously safeguarding the rights and interests of consumers, and has won a good reputation in the industry.
Founded on July 15, 1986, China United Property & Casualty Insurance Co., Ltd. is a national property insurance company and a property insurance company named after "China". Over the years, China United Property & Casualty Insurance has always practiced the service tenet of "service first, keeping promises, and giving back to the society", followed the business philosophy of "stability, innovation, sustainability and efficiency", had the courage to assume social responsibility, and won the market through honest service.
Recently, in order to actively protect the rights and interests of consumers and create a more convenient and considerate customer service experience, China United Auto Insurance has implemented the following ten measures:
1. "China Insurance" self-service is convenient and comprehensive.
WeChat search "China Insurance" applet, ** insurance for vehicles, accidental medical treatment, family property and other insurance;Apply for roadside assistance, vehicle driving, and inspection on behalf of the vehicle;Inquire about vehicle violations, service stores, and claim progress;Exclusive points redemption and benefits**.
2. Car insurance documents are "one reduction and two exemptions".
1.Document reduction: In the case of total loss of the vehicle within 5,000 yuan, you can apply for compensation by filling in the "Simple Claim Application for Motor Vehicles";
2.No photocopying: For underwriting claim business, no need to copy the customer's ID card, driver's license, bank card account and other information, and only need to provide the above materials and images
3.Exemption from Certificate: Single-vehicle accident cases with clear and clear responsibilities, accident-free certificates;Large-scale meteorological disasters are exempt from meteorological certificates.
3. One-stop maintenance is free of payment.
According to the customer's wishes, recommend high-quality cooperative units for customers to maintain vehicles in one stop. After obtaining the authorization of the insured and signing the in-kind compensation agreement, the company shall pay the repair costs within the scope of insurance liability to the maintenance unit, without the need for the customer to pay the maintenance costs in advance and provide invoices.
Fourth, 1,000 yuan personal injury immediate compensation.
In the case of personal injury of car insurance with a total amount of less than 5,000 yuan, the investigator shall assist the customer to reach a valid compensation agreement with the third party, and the information shall be collected completely, and the compensation shall be paid immediately (no more than 7 working days for non-customer reasons).
5. Compensation will be paid on the same day for cases of 10,000 yuan.
In the case of car insurance with a compensation amount of less than 10,000 yuan, the customer will pay the compensation on the same day after providing complete and effective claim information.
Sixth, the national network compensation and payment.
With the linkage of nationwide outlets, customers can enjoy comprehensive services such as reporting the accident in a non-insured area, investigating and assessing the damage in a different place, submitting claim materials in a different place, and receiving compensation in a different place in the place where the insurance is located.
7. Green channel for catastrophe accidents.
In the face of major disasters, provide customers with safety protection and early warning;In the event of a disaster, a professional team will be quickly arranged to deal with rescue and vehicle repairAfter the disaster, concentrate on opening the green channel and quickly settle claims.
8. Emergency rescue for personal injury accidents.
In the event of a personal injury accident involving a customer's car insurance, the company will provide one-on-one service with a personal injury butler according to the condition of the injured person, assist the customer in accident mediation with a third party, and reach a valid compensation agreementProvide free advice on legal aid, personal injury**, disability assessment, etc.;Partial advance payment of compensation for injured persons in need of emergency treatment, as well as visits and condolences during the accident.
9. Roadside assistance is unimpeded throughout the country.
When the customer's vehicle breaks down, the battery is out of power, the tire is damaged, etc., the customer will be provided with non-accident road assistance within 50 kilometers (except for high-speed, elevated, and tunnel traffic control sections) across the country, so that you can travel without worry. (The specific service is subject to the underwriting agreement).
10. The vehicle is safe and worry-free.
Provide driving services within 30 kilometers of more than 200 main urban areas across the country for agreed customers to ensure their personal safety and civilized driving. (The specific service is subject to the underwriting agreement).
Note: If otherwise required by local regulators, the above service measures shall be subject to regulatory provisions.