Recently, a piece of Internet ** has sparked heated discussions among netizens. ** Shows that Juneyao Airlines staff gave priority to Japanese passengers when they were late, resulting in a Chinese woman being stranded at the airport.
After this incident**, it caused widespread discussion on the Internet.
Ms. He described the incident: On December 7, she and her girlfriend planned to travel to Osaka, Japan. They bought a ticket, boarded a flight with Juneyao Airlines in Shanghai, and finally took a flight to Osaka, Japan.
When Ms. He and her girlfriend arrived at Juneyao Airlines, they found that the boarding time was approaching, but they did not receive any notification. So they asked the staff and learned that the gate had changed.
The boarding gate has been changed from D64 to D60, but the airline has not notified any relevant information, which makes Ms. He very angry!
When asked why the staff did not notify the gate change, the staff replied that after receiving the notice of the gate change, the airport staff sent people to broadcast the notice one by one
When the staff notified, Ms. He happened to be in the bathroom, so she missed the notification. She thinks it's the airline's fault!
Last-minute gate changes should be announced on a large screen or broadcast at the airport, rather than relying solely on staff shouting one by one, which will inevitably lead to oversightsSince she couldn't board the plane, Ms. He had no choice but to accept her fate!
Ms. He initially thought that she couldn't board the plane for some reason, but what happened next made her even angrier!
A Japanese man came to the crowd, but he did not board the plane. He was in a similar situation, but the attitude of the staff made him very angry!The staff told the Japanese passenger that the door was closed and asked him to change the ticket.
When Ms. He heard this, she felt that the Japanese were able to enter, but we were not. Do the Japanese have priority?Should Chinese people be discriminated against?Do you need special treatment for foreigners?
The staff actually played with their mobile phones and ignored Ms. He, and Ms. He immediately recorded ** with her mobile phone.
When Ms. He questioned, the staff explained: "Because the Japanese man's luggage has not been pulled off, yours has already been pulled down, so you can't enter." ”
Ms. He claimed that she arrived at the boarding gate before the Japanese and had been waiting for a while.
Then she found out that the announcement was her name at that time, and the luggage that was taken away was also hers, and the staff provided convenience for the Japanese without verifying!
The airport responded after the incident, claiming that it did not favor foreign passengers, but denied the accusation of differential treatment, saying that it was an accidental mistake and suspended the staff involved.
However, in the face of the airline's response, netizens did not believe it.
Let's start with what happened.
The staff had already made a serious mistake when setting the boarding status, filling in the stranded person's "not boarding" as "boarded", hence the situation that Ms. He saw: the staff let the Japanese get on the plane, and she was stranded at the airport!
The negligence of the staff resulted in the wrong issuance of the boarding pass. A netizen pointed out that the boarding pass should have been issued before entering the waiting area, and if something goes wrong at that time, both passengers will not be able to pass through the security checkpoint.
Since the problem occurred at the boarding gate, the boarding pass would still need to be reissued even after the security checkpoint. What is even more puzzling is that the Chinese passenger is recorded as "boarding", but the boarding pass is that of the Japanese passenger.
Didn't the staff notice that there were boarding passes with Chinese names using Japanese names?These circumstances are indicative of staff failures.
Netizens are also very angry and angry about this incident!
Some netizens claim that if a person makes a mistake while doing something, and then makes mistakes in a row, then it is intentional and there is no need to quibble. Juneyao Airlines seems to think that foreigners are more noble than Chinese!
Some netizens raised the question: Why is it not a dismissal but a suspension?And is the suspension paid?
After the heat of this incident has passed, can I continue to work, or continue to work in another position?If so, then what's the point of suspension?
This netizen thinks that the airline should conduct self-reflection, can such a huge so-called mistake be true?Or did someone do it on purpose?They did not dare to admit their mistakes, realizing that they did not pay enough attention and were just perfunctory.
Another netizen mentioned: Whether it is a country, a group or an individual, there should be a sense of national pride. We should hold our heads high, do things above board, and always remember that we are Chinese and the descendants of the dragon!
The netizen pointed out that the airlines don't think they're doing anything wrong at all.
An apology is just a response to pressure, and the words used in the apology are more like redress than real compensation. They use these words as if they are playing with the eyes of the heart!
How can the gate staff confuse both men and women?It was a lady who had just registered, and the Japanese were men, so their explanation was terrible!
The web is a powerful tool for quickly spreading misconduct, and the arrogance of airlines is bound to have serious consequences, leading to stock prices** and reducing public trust in them.
Juneyao Airlines responds to the priority boarding of foreign passengers