Japanese first? Chinese people lag behind?
Recently, Juneyao Airlines has made a fuss because of the "Japanese passengers first, Chinese passengers second"!
Obviously, the airport suddenly changed the boarding gate, causing both Chinese and Japanese to miss the boarding time. The name of the Chinese was also shouted at the boarding gate, but the staff gave the Chinese boarding pass to the Japanese.
Eventually, the Japanese managed to get on the plane, while the Chinese were stranded at the airport. As a result, the luggage arrived in Osaka, Japan with the plane, but the person was still at the domestic airport, which is really a bit unreasonable!
The most infuriating thing is that the airline's ground staff has a bad attitude and attitude, which angered many netizens.
According to Ms. He, she purchased a ticket on December 7, which was operated by Juneyao Airlines, from Shanghai to Osaka, Japan.
On that day, Ms. He arrived at the airport very early in a happy mood. However, without receiving any reminder of the change, Ms. He suddenly changed the boarding gate at the airport, from the original D64 gate to D60.
Ms. He, who didn't know anything about this, saw that there was still information about the flight on the screen at the boarding place of D64, so she didn't think much about it and waited at the boarding gate of D64.
During this period, Ms. He went to the bathroom halfway, and after coming out, she deliberately looked up at the display screen, and the boarding gate displayed was still D64 unchanged.
The more Ms. He waited, the more she felt that something was wrong, so she found the staff and inquired and learned that the boarding gate had been changed to D60, and now the boarding was almost over.
Hearing the news, Ms. He hurried to the D60 boarding gate, which was closed and stopped boarding, and Ms. He and another Japanese passenger were late.
At this time, she only heard the ground staff call a seat number, she looked at the boarding pass in her hand, this number was her own, but the ground staff did not let her board the plane.
To Ms. He's surprise, the ground staff actually gave Ms. He's boarding pass to the Japanese passenger, and then the Japanese passenger boarded the plane.
Ms. He is very incomprehensible about this:
It's your boarding pass, why don't you let yourself get on the plane?
Obviously both of them were the same late, why did the staff give her boarding pass to the Japanese? Give the Japanese priority on the plane?
Knowing that your luggage is on the flight, do you ignore the aviation safety and security regulations?
However, at this time, no matter how angry and puzzled Ms. He was, it was useless, and she still couldn't get on the flight.
What is surprising is that Ms. He was at the domestic airport, but her luggage went to Osaka, Japan with this flight.
According to the Regulations of the People's Republic of China on Civil Aviation Safety and Security, the carrier must check the number of passengers when boarding the aircraft; The baggage of a passenger who has already checked in but has not boarded the aircraft shall not be loaded or left on the aircraft. The carrier must have a special person to supervise the baggage and cargo carried on the ground during storage and transportation.
People didn't get on the plane, but their luggage was checked in! The consequences of such a mistake are serious!
Ms. He was indignant in her heart, and found the ground staff just now to ask for an explanation. But the attitude of this ground staff is very arrogant, and he doesn't even bother to raise his head.
Answering Ms. He's question with an absent-minded and nonchalant look, Ms. He asked the ground staff while recording ** in order to leave evidence
Why can he go in and we can't? You told us we can't go in if it's closed! ”
For Ms. He's questioning, the ground staff obviously couldn't say why, they cleaned up their hair with one hand and fiddled with their mobile phones with the other, casually finding a reason to prevaricate Ms. He: "Because at that time, his luggage was not pulled down." ”
The more Ms. He listened to the ground staff's statement, the more angry she became: "Why didn't his luggage be pulled, because he was Japanese?" ”
It has nothing to do with nationality. At this time, the ground staff impatiently raised his head and glanced at Ms. He.
So why? We are also late, why can he go on and we can't? ”
The ground staff's work attitude not only annoyed Ms. He, but even netizens in front of the screen were extremely angry and expressed their dissatisfaction with the airline in the comment area:
The Chinese people stay, and the Japanese go first? Does the airline know what it does? This is also too bullying, and I will definitely not ride it in the future! ”
Why did the staff treat customers with such a service attitude with an indifferent face and turned their backs? Being so indifferent and irresponsible in a service post is really time to reflect! ”
No matter what position you are in, at least you must respect customers and understand the basic service attitude, this staff obviously does not have the most basic personal qualities! ”
After the incident, the airline contacted Ms. He and provided Ms. He with compensation such as accommodation and ticket rebooking.
Eventually, Ms. He took a follow-up flight to Japan on the 8th. However, Ms. He's travel plans were completely disrupted, and the vacation was one day less.
With the continuous fermentation of **, Juneyao Airlines responded to this matter:
During the boarding process, the staff made a mistake and Ms. He affected the itinerary!
This incident is an incidental service fault, and there is no favoritism towards foreign passengers!
The staff member involved has been suspended.
According to the airline's regulations, neither of them could board the plane, but when the staff recorded the information, they mistakenly set Ms. He's boarding status to "boarded" and had to call her to board.
However, when the boarding pass was issued, Ms. He's boarding pass was issued to the Japanese, and later, due to the rush of time, the boarding pass and passenger information were not checked, resulting in Ms. He being shouted and the Japanese boarding.
This incident exposed Juneyao Airlines' unprofessionalism and injustice in handling unexpected situations. Whether it is the sudden change of boarding gates at the airport or the operation error of the staff, it has brought unnecessary distress and loss to domestic passengers.
As a professional airline, it should have a sound emergency plan and strict operating procedures to ensure that passengers can board the plane smoothly.
In addition, the ** turmoil caused by the incident also revealed the preferential attitude of some people towards foreign passengers.
It is unacceptable to give priority to Japanese passengers while ignoring the rights and interests of domestic passengers. Not only does it violate the principles of equality and justice, but it also exposes the contempt and indifference of some people towards domestic passengers.
We welcome every foreign friend who comes to China to travel and settle down, but we do not want to give up their own interests to others!
What we want to do is to treat everyone equally, and a bowl of water is even!
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