20,000 yuan to buy solid wood furniture cracked after half a year, how to avoid pits
Wenle Chu. Miss Huang, a consumer, bought a "solid wood" wine cabinet worth 20,000 yuan, but half a year later, a 20-centimeter crack appeared in the wine cabinet. The solid wood furniture that the sales staff keeps saying is actually just solid wood veneer, which is different from the solid wood furniture understood by consumers and is unacceptable.
According to the relevant regulations, solid wood furniture can be divided into all solid wood furniture, solid wood furniture and solid wood veneer furniture. As a business operator, consumers should be truthfully and comprehensively informed of the true situation of the "solid wood" wine cabinet, and must not deliberately inform false information or deliberately conceal the true situation. If the operator confuses the boundary between solid wood veneer furniture and all solid wood furniture, and describes and promises all solid wood as its commodity characteristics to consumers, resulting in consumers making wrong expressions of intent, constituting fraud, they shall bear the corresponding civil liability.
Some businesses only indicate the composition of the main material substrate on the furniture label, and it is difficult for consumers to obtain the composition of furniture materials and the proportion distribution of various materials when consumers buy furniture. Therefore, it is necessary for merchants to further clarify the meaning of label identification to protect consumers' right to know.
Article 4: Business operators conducting transactions with consumers shall follow the principles of voluntariness, equality, fairness, and good faith.
Article 20: Proprietors providing consumers with information such as on the quality, performance, use, and expiration date of goods or services shall be truthful and comprehensive, and must not make false or misleading publicity.
Proprietors shall give truthful and clear answers to consumers' inquiries about the quality of the goods or services they provide and how to use them.
Proprietors providing goods or services shall clearly mark prices.
Article 55, paragraph 1: Where proprietors commit fraud in providing goods or services, they shall, at the request of consumers, increase compensation for the losses they suffer, and the amount of increased compensation is three times the price of the goods purchased by the consumers or the cost of the services they receive;Where the amount of increased compensation is less than 500 RMB, it is 500 RMB. Where the law provides otherwise, follow those provisions.
Article 148 of the Civil Code: Where one party uses fraudulent means to cause the other party to carry out a civil juristic act contrary to its true intentions, the defrauded party has the right to request the people's court or arbitration institution to revoke it.