The slogan of "home delivery" has been shouted for many years, but many consumers still do not enjoy this service.
Recently, the topic of express home delivery has once again sparked heated discussions. Among them, the Weibo topic of "The woman asked for a post station to deliver to her door was rejected and threatened" sparked heated discussions. In addition, the topic of "calling express delivery to the door but always collecting it at the post station" also attracted attention in November.
Judging from consumer feedback, in the context of express delivery companies repeatedly proposing to improve service quality, the problem of home delivery has not been solved.
Come and listen to the real voices and feedback of front-line couriers
@月亮 Sichuan December 5The root cause is that the distribution fee is too low, and a salesman now has an average daily delivery volume of 500+, and the distribution fee is 05, including part of the nest, the time is crowded. One more value-added part 08 cents, 10 a day, shouting door-to-door delivery, how to deliver other goods?
Really want to call those who sit in the office custom fine to come and deliver a look!How capable it is!Zhongtong a signature did not receive can be superimposed multiple names to fine, the customer himself in the post station out of the warehouse, out of the warehouse 3 to take 2 and one forgot to take, complaints did not receive, but also to pay a penalty for not receiving the money.
@壹葉知秋 Chongqing, December 5
If each ticket is delivered to the door, each salesman can afford the amount of home delivery orders about 100-150, and the express company can not get 11, in addition to transportation, venue and other costs, each ticket is about 7 cents, the salesman still can not support the family, the root of the problem lies in the head competition, reduce the cost of delivery, reduce the cost of delivery, the end of the distribution network can not be goods, the salesman can not live, if you give the salesman 2 yuan ticket, door-to-door delivery is not difficult.
@张先森 Xinjiang December 6
The concept of door-to-door delivery should keep pace with the times, and such a large delivery volume should be considered to be delivered to the nearest drop-off point. @花影
But where to send to the door 23 pieces a piece, who does not go to send,@毛迪 Shanxi December 6
For so many years, everything is rising, that is, the fee is falling vigorously, the requirements are getting higher and higher, the fines are more and more, and a lot of sanctimonious words are said, in the final analysis, all the contradictions are solved when I think of the fee. If you pay five yuan for a ticket, let alone home delivery, you can send a quilt. @快递 Hebei, December 5
According to the average daily 10 hours of work, an average of 6 minutes to send a single order, an hour to send about 10 orders, the full load of the whole day is 100 to 150 orders, eat and drink water toilets have to squeeze time!The courier can't bear it if it's made of iron, right?
And it's still open all year round, and there is no overtime pay!People who can be tired and half dead when they go home by themselves, are embarrassed to enjoy the low courier fee and ask for high-quality serviceIn fact, it is very simple to send to the door, starting from 2 yuan on the flat ground, adding a layer plus 1 yuan without capping, and adding a layer to the elevator building plus 05 yuan capped at 3 yuan, isn't it just door-to-door delivery, how simple, pay for it!
Final summary
In recent years, the front-line personnel of express delivery have flowed to takeaway or instant delivery, etc., and there is a shortage of personnel, and employees in some areas are not only facing overload pressure, but also facing pressure such as escrow with fines. ButThe fundamental reason is that under the decentralized competition dominated by low-price competition, the low-price competition of Tongda Department results in mutual consumption, rather than mutual promotion, and is mostly powerless in improving quality services
From the overall trend, integration will be the direction of future developmentThe multi-headed competition in the express delivery industry will be further integrated, and without integrated development, it will fall into continuous mutual consumption rather than mutual promotion