Chen Meijuan is the hall manager of Shanghai Unicom Hankou Road Business Hall, engaged in business hall work for nearly 15 years, she is always enthusiastic, patient and meticulous, not only to provide customers with professional consulting and answers, but also to take the initiative to understand customer needs and provide customers with personalized solutions. She always maintains a high level of focus during the process to ensure that every business is handled accurately.
Chen Meijuan led the business hall to always adhere to the original intention of "People's Posts and Telecommunications for the People", practice the group's "high-quality service action" strategy and the "Unicom good service for customers" window service for the people, and fulfill the service commitment of Shanghai Unicom business hall - "one-stop full settlement, loving service, mistakes must be compensated". While she does a good job in the business hall service, she uses the time after work to provide customers with warm service and solve problems for our customers. In the face of the special needs of the silver-haired people, she has used weekends to go into the community to carry out smart community services for the elderly, teaching the elderly to use smart phones by hand, so that they can enjoy the convenience of smart life, which is deeply loved by the elderly. She and her colleagues provide a resting place for nearby outdoor workers and takeaway brothers, free hot water, microwave hot meals, mobile phone charging and other convenient services, making the business hall a veritable "love station".
Chen Meijuan is determined to make customers feel the warmth of family and the trust of friends. On the Chung Yeung Festival in 2023, Chen Meijuan visited some retired elderly people in Huangpu District, distributed condolences to them, measured their blood pressure on the spot, and provided them with health care.
In this way, Chen Meijuan continues to improve her professional capabilities, strive to become a "confidant" of customers, and show the high-quality service style of China Unicom.