With the car into the life of thousands of households, many people now buy a car mentality is even similar to buying appliances, roughly choose the model to go for a test drive, and finally negotiate the ** waiting to pick up the car, and when picking up the car, it is often just a process, and will not carefully check the vehicle. This also gives some 4S stores an opportunity, after all, there is a saying: "What you buy is not what you sell." ”
Recently, a BYD Song Pro DM-i owner posted the problem he encountered, the vehicle has only been used for more than a year, because he wanted to change the car to do the repair valuation, and it turned out that there was a problem with the paint of the A-pillar part, which was not the original paint!Combined with the previous appearance of 3 hours after picking up the car, the lights are not on, the rear door of the vehicle can not be locked after 6 hours of picking up the car and sent for inspection on the same day, and then there are several problems such as battery loss, Bluetooth failure, and electronic parking function failure, the owner has reason to think that his vehicle has a big problem.
Of course, the owner did not think all about the worst, but made 3 assumptions:
From the point of view of the way the 4S shop deals with the damaged vehicles in transportation, it is generally divided into several kinds, the first kind of vehicle damage is more serious, the price is generally directly reduced**, and even the vehicle is not repaired, but the consumer who buys the car is also well aware, the second is to repair the damaged vehicle after the license, and then ** to the second-hand car dealer, the risk is passed on, the third is to repair the damaged car as a stock car** , and some 4S stores will not clearly inform the comprehensive situation of the damage, and many consumers can't see it, so they buy it unconsciously. Of course, if the consumer is not informed of the true situation, the 4S store is likely to face the penalty of one refund and three compensations.
Under the third-party test evidence that the paint surface of the A-pillar part is not the original paint, the owner does have reason to suspect that the side of the car that was not lit on the day of picking up the car and the rear door of the vehicle could not be locked was related to the transportation damage. However, due to the fact that the owner found out that it was not the original paint after using the car for more than 1 year, the attitude of the 4S store can be imagined, not to mention that the previous problem owner has also reflected, but the 4S store asked to delete the content of the complaint.
Obviously, while the BYD brand is impacting sales, it should also pay more attention to the supervision of 4S stores and the control of product quality. After all, BYD Group's monthly sales have exceeded 300,000 units, and no matter how small the probability of problems is, there are a large number of car owners behind them.