Guangzhou 110 efficiently diverts non-police police information, and the picture shows the police mediating disputes.
Guangzhou 110 Alarm Service Desk.
Guangzhou 110 Alarm Service Desk.
In order to make every effort to ensure the smooth flow of the 110 lifeline, liberate the police force to return to police work, better protect the people's personal and property safety and public safety, and create a safe and stable social environment for promoting the high-quality development of Guangzhou, the Guangzhou 110 Alarm Service Desk vigorously builds an ecosystem of "intelligent construction, refined services, and diversified diversion" of non-police police intelligence, and actively promotes public utility services such as water and electricity with ** platform The efficient docking and linkage of the society has continuously strengthened the efficiency of social emergency response, making the 110 police handling work more professional, the linkage disposal more efficient, and the service for the people more accurate, ensuring that the demands of the masses are responded to and implemented, and has played an active role in reducing the burden of grassroots police handling, promoting the resolution of the source of contradictions and disputes, and municipal social governance.
Smoother Broaden the "circle of friends".
Diversion linkage to reduce burden and increase efficiency.
At 0:00 on December 14, 2023, a gas leak occurred on the first floor of Baiyun District, and 110 units instructed the police of the police station to arrive at the scene to deal with it at the same time, and promptly notified the situation to 119 and the gas rescue company.
As early as 1998, Guangzhou has established a social linkage mechanism, and all units directly under the city have installed 110 alarm system terminals, and 110 directly links all units to carry out joint disposal when receiving various types of people's livelihood help. Up to now, more than 700 police reports have been linked. With the institutional reform in recent years, 110 still retains the docking with the departments of power supply, water supply, gas, water affairs, three prevention, labor supervision, and gardening, relying on the social linkage platform, and through rapid response, coordinated operations, and regular consultations with various units, it has solidly improved the efficiency of emergency linkage response. In particular, the three emergency platforms that are deeply rooted in the hearts of the people regularly carry out consultations and discussions, continuously optimize the work process, improve the coordination mechanism, and ensure the efficient linkage to deal with all kinds of emergency requests from the masses.
In addition, Guangzhou 110 actively broadens cooperation channels, and has successively integrated and cooperated with platforms such as the Blue Sky Rescue Team to build an all-weather and multi-dimensional linkage police intelligence diversion and docking system, expand and strengthen the "circle of friends" linked with various platforms, and form a pattern of joint police intelligence and joint management. Since the beginning of this year, 110 has worked with various linkage units to deal with a total of 84 police situationsIn 20,000 cases, after the public security organs dealt with the linkage police situation in advance, the relevant departments intervened in a timely manner to carry out professional disposal, which had an obvious effect on reducing the burden and increasing efficiency for the grassroots level.
More efficient: One-click transfer
Dedicated docking quick connection.
On December 14, 2023, Ms. Huang called to say that she had missed her documents and wallet in the taxi and asked how to retrieve them. The 110 alarm service desk picks up the police through the "one-key transfer" function to seamlessly connect the calls of the masses to 12345** to answer, and the police do not need to dial and wait, they can directly connect to 12345** to get professional answers.
In order to improve the efficiency of the diversion and transfer office, Guangzhou 110 and 12345** conscientiously implement the relevant work requirements of the superiors on the efficient docking and linkage of the 12345 government service ** and the 110 alarm service desk, Zhang Rui, deputy mayor of Guangzhou and director of the Municipal Public Security Bureau, led the relevant departments of the Municipal ** General Office and the Municipal Public Security Bureau to the Municipal Service Data Management Bureau to investigate and hold a special meeting to deploy and promote the docking and linkage of the "two platforms" of 110 and 12345. 110 and 12345** took the lead in the trial, relying on the provincial circulation platform to actively carry out system interface docking and debugging, and took the lead in the province to achieve 110 and 12345 two-way traffic "one-click transfer", two-way transmission of mass call numbers, three-way calls, work orders and police orders two-way circulation and acceptance.
At 11:04 on October 28, 2023, a member of the public in Baiyun District called 12345** and threatened to commit suicide. The 12345** operator contacted 110 stations through the special number in a timely manner. At 11:07, the police arrived at the scene, and together with the personnel of the 119 fire department, the 120 emergency center and the street labor department, they arrived at the scene to deal with it and successfully persuaded the masses to come down.
Guangzhou 12345 and 110 to establish a special number docking, 12345 in the report of endangering public safety, personal safety, major property safety and other emergencies, the first time through the special number and 110 real-time linkage, by 110 dispatch police force to carry out early disposal work, to prevent the occurrence of real harm or secondary hazards, 12345 synchronous circulation of the territory ** or relevant functional departments in accordance with the emergency linkage mechanism to cooperate with 110 to carry out linkage disposal, to promote the source of contradictions and hidden dangers to resolve.
More professional mediation of conflicts and disputes
Diversified and comprehensive governance.
Scientific, reasonable, timely and accurate diversion is to hand over professional problems to the competent departments in a timely and accurate manner, so that the police can be dealt with more efficiently and professionally, so that the demands of the masses and enterprises can be fundamentally solved, and the problems are managed, solved with channels, and with feedback. Among all kinds of non-police police information, it is difficult to divert police information online for contradictions and disputes, the risk of police escalation is high, and it is difficult and time-consuming to mediate and resolve them, which is the focus and difficulty of non-police police information diversion.
At 7:12 a.m. on December 13, 2023, Mr. Liu called to report that the parking fees of the property in the community were illegal, and the owner's vehicle was not allowed to go out early in the morning. After calming down the emotions of both parties, the police of the police station promptly fed back the relevant situation to 110, and 110 relied on the provincial interface to transfer it to 12345** to the relevant departments for processing. With the intervention and mediation of the street functional department, the property management company reached a consensus with the owners' committee to eliminate the hidden risks from the source.
Mr. Su of Shatou Village, Xiancun Town, Zengcheng District, called 110 to report to the police many times due to land disputes, and it was difficult to make progress in the mediation deadlock due to the contradictions between the two parties involved for many years. The police station and the comprehensive management center spear dispatch field service team actively carried out mediation and resolution, using emotion, reason, law and rural customs and habits, and reasonably put forward a mediation plan, and finally resolved the grievances between the two sides for many years. Zengcheng District takes the opportunity of building a pattern of "big politics and law, big comprehensive management", and relies on the social risk research and control command center at the district and town (street) levels and the mediation and resolution center of social contradictions and disputes, and actively builds a working mechanism for the diversion and disposal of non-police contradictions and disputes, and promotes the resolution of emerging risks and hidden dangers by the first-class departments as early as possible.
Since the beginning of this year, the Guangzhou 110 alarm service desk has diverted 120 through online guidance, one-click transfer and platform circulation60,000 (accounting for 58.)9%), up 86%, and the diversion effect ranks in the forefront of the province. 110 fully relies on the 12345 political and legal departments to coordinate the relevant functional departments to efficiently resolve all kinds of contradictions and disputes, which can not only maximize the effect of public rights and resources serving the society and serving the people's livelihood, but also relieve the pressure of grassroots police work, and truly realize the governance pattern of co-construction, sharing and co-governance.
With the continuous development of police reform, Guangzhou 110 will further actively integrate into the overall situation of grassroots governance, accelerate the exploration and construction of a working mechanism linked to the handling of 110 police information and grassroots governance, optimize and improve the coordination and joint logistics linkage mechanism of relevant departments, so that the 110 alarm service desk shows the spirit of the new era, and work with various functional departments to jointly build a new solid barrier to protect the safety of the people and the protection of people's livelihood.
Number says. From January to November this year, the Guangzhou 110 police service desk accepted 662 calls from the public80,000, up 234%。Among them, 204 are non-police police intelligence80,000, up 155%。
Since the beginning of this year, the Guangzhou 110 alarm service desk has diverted 120 through online guidance, one-click transfer and platform circulation60,000 (accounting for 58.)9%), up 86%, and the diversion effect ranks in the forefront of the province.
As early as 1998, Guangzhou has established a social linkage mechanism, and all units directly under the city have installed 110 alarm system terminals, and 110 directly links all units to carry out joint disposal when receiving various types of people's livelihood help. Up to now, more than 700 police reports have been linked. Since the beginning of this year, 110 has worked with various linkage units to deal with a total of 84 police situationsIn 20,000 cases, after the public security organs dealt with the linkage police situation in advance, the relevant departments intervened in a timely manner to carry out professional disposal, which had an obvious effect on reducing the burden and increasing efficiency for the grassroots level.
* |New Express Editor |Little Yellow