As a popular mode of travel, online car-hailing has penetrated into people's lives. However, on December 20, a ** about online car-hailing drivers complaining that special cars do not make money while driving sparked heated discussions on the Internet. According to the person concerned, Ms. Wei, the online car-hailing driver she was riding in at that time complained that the special car was cheap and not profitable, and scolded her, which made her feel very speechless.
After this **On the Internet**, it quickly attracted the attention and discussion of netizens. Some netizens said that the behavior of online car-hailing drivers is a bit excessive, after all, passengers' choice of special cars is also based on the rules of the platform, and drivers should not vent their emotions on passengers. Some netizens also said that the driver's complaint is understandable, after all, the ** of the special car is indeed lower than that of ordinary cars, and the driver may make less money because of this.
In response to this incident, the ride-hailing platform also quickly responded. According to the platform's customer service, if passengers encounter a similar situation during the ride, they can cancel the order on the way and report it to the customer service, or directly report it to the police. At the same time, the customer service also said that although the preferential car is lower, the platform will subsidize the driver to protect the driver's income.
This incident has once again sparked heated discussions about the online ride-hailing industry. On the one hand, online car-hailing has been loved by the majority of users for its convenience and efficiency. On the other hand, there are also some problems in the online car-hailing industry, such as driver treatment and service quality. In this case, the driver's complaints about the concession car may be a microcosm of these problems.
China's first car industry has always been open to the online car-hailing industry and actively guided its healthy development. In 2016, the Ministry of Transport and seven other ministries and commissions jointly issued the "Guiding Opinions on Deepening Reform and Promoting the Healthy Development of the Taxi Industry", which clearly allows and encourages the development of online car-hailing. However, with the rapid development of the ride-hailing industry, how to protect the rights and interests of drivers and passengers and improve service quality has also become an important issue.
For ride-hailing platforms, they need to improve the quality of service to meet the needs of passengers while protecting the income of drivers. And for drivers, they also need to understand the rules of the platform and improve service awareness to win the reputation of passengers. For passengers, they need to understand and use ride-hailing wisely, while also respecting the driver's labor.
Overall, this incident reflects some problems in the development of the ride-hailing industry, and also reminds all parties to work together to promote the healthy development of the ride-hailing industry. We hope that through the joint efforts of all parties, the ride-hailing industry will get better and better and bring more convenience to people's lives.