Today's "Woman Retired More Than 600 WeChat Work Groups After Resigning" quickly appeared on the hot search, causing heated discussions among netizens.
WeChat is a necessary social tool for people's daily life, but it is often used as an office tool, and work and life cannot be separated, becoming a new burden for people.
A large number of group chats squeeze the WeChat space, and the information is piled up together and difficult to process, and it is bombarded with group information all the time, which makes people stressed and inefficient.
The common is after-sales customer service, a customer has to pull a group after sale, some customer service groups are as many as thousands, WeChat notification is 99+ all year round, it is difficult to deal with it in time.
This is also the after-sales pain point of most enterprises, and it is very convenient to use WeChat group chat to deal with it when the after-sales scale is not large in the early stage. But after a long time, the group chats are piling up more and more, the new work orders and the old work orders are mixed together, and the customer service has to constantly turn over the historical records to understand the situation, which is inefficient and inconvenient to handle, not to mention the risk of being restricted by WeChat.
Therefore, now many companies choose to use professional after-sales communication tools, customers have problems directly in the after-sales tools to communicate, tools help integrate product information, knowledge base, historical exchanges, solutions and other necessary information, customer service does not need to rummage, a clear understanding of the order, the efficiency is greatly improved. Even logistics follow-up and third-party service platform dispatch can be solved here, and the whole process of after-sales processing can be handled in one tool!
The background will also help enterprises sort out after-sales data, common after-sales problems and customer service quality are clear at a glance, providing a strong reference for enterprise after-sales management.
A good after-sales tool is not only convenient for enterprises and customer service, but also convenient for customers.
For example, with some after-sales tools, customers can enter the mini program by scanning the code on WeChat, and communicate directly with the customer service in real time, which is simple and direct. And you can see the detailed information of the product to learn more;The communication function is not inferior, text, voice, voice**call, everything you need, send **hair**send documents, what you want.
This kind of after-sales service makes enterprise management easier, customer service after-sales service easier, customer repair easier, efficient and high-quality after-sales service, everyone is satisfied.