Personal work summary kumquat hanging branches, cold snow to send Rui, the footsteps of 20xx are about to pass, unconsciously, I have been working for more than half a year. In this collective, I deeply feel the unity and friendliness between colleagues, the tension and happiness of work, and the mutual care and care of daily life. As an employee, I have put in hard work and hard work, and reaped achievements and happiness.
Here, I gained work experience, learned a lot of new knowledge, understood the workflow of the store, and became familiar with the store management normsI learned how to interact with people, how to respect leaders, obey assignments, care for employees, and treat colleagues well;At the end of the year, we should summarize the past, look forward to the future, and let everyone share their respective harvests, so that we can penetrate each other's successful experience and shortcomings, tap potential, strive for new development and progress, and make full preparations and plans for the work of 20xx.
First, the main work of this year.
The work of grass-roots management personnel is complicated, trivial and complicated, and looking back on the work done and achievements made this year, it is mainly manifested in the following four aspects:
The first is to strengthen Xi in work and improve personal quality. As the saying goes, "interlacing is like separating mountains". How to be a good floor supervisor is still a new topic for me. To this end, I continue to learn Xi and enrich myself in my work, so that I can do one line, love one line, and be dedicated to one line.
First of all, it is necessary to read the wordless book, learn Xi from the company's leaders, colleagues and employees, and learn Xi their working methods, management skills, and the art of dealing with people.
The second is to adhere to the principle of "seeing more, listening more, thinking more, and doing more" in daily life, and gradually improve their theoretical and professional quality through the organic combination of learning Xi and practice.
The third is to maintain a fiery enthusiasm for work, and the mentality is also based on peace. I am deeply aware that the words and deeds and norms of managers also directly affect the enthusiasm of merchants. As a store manager, I must not bring my personal emotions to work. Although I have not been in charge for too long, and my own quality and management level are not very high, I know that we must establish a good image, because we not only represent ourselves, but also represent the overall image of the shopping mall. In addition to its systematic and scientific management system, the normal operation of a store is more important and inseparable from the execution ability and strict supervision of store management personnel. In the shortest possible time, I am familiar with the basic management procedures of the store, from the morning meeting before the opening, the welcome to the patrol in the business to the send-off before the closing and the weekly analysis, weekly summary, and can be based on the characteristics of the xx enterprise, the creative use of this programmatic management model, to ensure that the store is on duty to run in an orderly manner.
The second is to pay attention to standardized management and improve the overall quality of employees. The shopping mall is still in the early stage of development, everything is in ruins, and there will be many new situations and new problems in the work. For example, there are frequent transfers of sales staff at the counter, and new employees are not familiar with the discipline and business operation of the mall. In my daily work, I have always emphasized humanized management, and at the same time, I have also continuously strengthened supervision and implementation. In view of the fact that many counter shopping guides are temporarily recruited, the personnel transfer is particularly diligent, the new employees have a weak sense of discipline, and these phenomena occur from time to time when they are late for work, running to work, eating, and taking children. First of all, do not be late or leave early, and strictly abide by the rules and regulations of the mall;Usually contact with employees, try to help them solve the problems and difficulties they encounter, and shorten the emotional distance with them;Absolutely put an end to bad habits such as eating and taking cards, taking advantage of small advantages, etc. By establishing a good position among employees, we can influence and influence employees and establish the prestige of management. There are no rules, there is no square circle, and standardizing the management of employees is also an indispensable means for the orderly and efficient operation of the shopping mall. Since the beginning of the work, as a grassroots manager, we have found a lot of problems, therefore, I and other colleagues are constantly improving various management regulations and methods, and really implement them into action, and strictly supervise employees to act according to the system. Through more reminders, less warnings, and careful ticketing, the discipline awareness of employees is constantly improved, so that some more tired employees can also enter the work role quickly, develop good professional Xi, and maintain the good image of the store.
The third is to strengthen on-site inspections to ensure good business order. The supervisor's job is on-site, and the work content is very specific and trivial. This requires that they must have a strong sense of responsibility to ensure that they can solve all kinds of specific and trivial work on the spot at the business site, ensure the good operation of the business order, and provide customers with a convenient and comfortable shopping space. As a supervisor, I pay great attention to understanding all aspects of each brand's products, such as the market effect, style, positioning, ingredients, price point, etc. of a certain brand. The knowledge in the brand is very large, whether a product sells well depends on various factors, we must understand these factors when we do shopping centers, in order to avoid some problems as much as possible, improve sales, and create greater benefits. On the basis of my own understanding and mastery of sales knowledge, I usually actively put forward opinions and suggestions for the operation and sales of merchants on the floor, which has been recognized by many merchants.
Fourth, adhere to the fair, reasonable and flexible handling of various incidents on the floor. There are three main types of events on the floor:
Conflicting interests between shopping malls and tenant employees;
The relationship of interests between merchants and employees;
Conflicts between stores, merchants and consumers. As an employee of the collective, I first want to safeguard the interests of the XX Group in the first place, take into account the interests of the merchants on the premise of ensuring the interests of the group, and play the role of a bridge between the group and the merchants, so as to achieve a win-win situation for both as much as possible. As the management of shopping malls and floors, we will often encounter conflicts of interest between merchants and shopping guides, at this time, we often intervene in a timely manner, deal with problems at the same time, but also talk about human feelings, for both sides of the conflict, know the feelings, move with reason, and strive to eliminate the contradictions and conflicts in the bud, and try our best to turn the big things into small things, small things. To deal with the problems existing in the goods, we must have rules to follow, not only to maintain a good reputation among consumers, but also to achieve the understanding and support of merchants as much as possible, in line with all customer-centric company philosophy, so that there are rules to follow, fair, reasonable and flexible to solve customer complaints. In the past six months, I have also dealt with several complaints, and basically all of them have been successfully resolved through negotiation between customers and merchants. Every time I successfully solve a complaint, my heart is full of a sense of accomplishment, my efforts have not been in vain, and my own ability to communicate and coordinate with others is gradually improving.
Second, there are deficiencies in the work.
As the saying goes, "no one is perfect", and during this period of work, I gradually discovered many of my shortcomings. In the business field, the management ability needs to be further improved, for example, for the management and operation of the store I only understand the surface, and the essence of it still requires me to Xi spend a lot of effort to learn, understand and explore, so it reduces part of the work efficiency. In the face of trivial work, the enthusiasm for work is easy to be consumed. The most I do my job is to deal with people, and they are dealing with merchants and shopping guides and leaders, often encounter some problems that are difficult to solve for a while, when I feel powerless, sometimes I will be at a loss, see violations of discipline and pretend not to see, want to say what I dare not say, I don't want to do what I should do, and even have ideas. In the face of delicate work, the degree of care is not enough. There is no big deal in business, and the details determine success or failure.
With the advent of the era of fine management, various enterprises have begun to start from the details. There are not many people who can do big things in store management, and most people can only do some specific things, trivial things, monotonous things, maybe too bland, maybe trivial, but this is work, life, is the indispensable foundation for achieving great things. Our company is by no means short of majestic strategists, what is lacking is the executor of excellence;There is no shortage of various management systems, and what is lacking is an enforcer who implements the rules and regulations to the letter. When it comes to getting along with colleagues, the spirit of cooperation needs to be taken to the next level. "Although the company is big, I am the only one;Although one person is strong, he is invincible to others", this sentence is the biggest feeling summary of my work in a year. This sentence may seem contradictory, but it is actually unified. The first half of the sentence is about establishing a sense of ownership in the company and putting yourself in an important position, only in this way can you complete your own work seriously and on time and ensure the smooth progress of the department's workThe second half of the sentence is to ask us to have a sense of teamwork, no matter how strong a person's work ability is, it is inseparable from the collective, and the division of labor in the work is for better cooperation, only in this way can we make progress and develop together. "Live to be old, learn to be old", for the lack of work, I hope that the leaders and colleagues will give more guidance and help, and I will personally work hard to overcome it in the future work.
3. Prospects for the work in 20xx.
I believe that under the background of this great era, the square will be prosperous in the next year. For a better future, as an employee, I personally have to work hard and share the same fate. In the work of 20xx, I will strengthen the knowledge of learning Xi business, further improve the on-site management and their own management level, cooperate with the work assigned by the company's leaders, and further strengthen the management of the store, so that the rewards and punishments are fair, the rewards are reasonable, and the punishments are justified, with good psychological quality, with keen observation ability, good service attitude and persuasion ability, know the courtesy, move with emotion, and do a good job in the ideological work of the merchants;Strengthen the supervision and management mechanism, and record the situation in the store in a timely manner.