Eason Chan's Guangzhou concert ticket issuance chaos caused controversy, and fans were deprived of their rights to watch the performance continuously.
Recently, Ms. Liang, a citizen of Nanjing, reported a confusing dispute over the purchase of concert tickets to a reporter from the Yangtze Evening News Purple Cow News. She bought tickets for Eason Chan's Fear and Dreams Tour Guangzhou Station on December 30 and December 31, but was forced to refund the December 31 tickets by the platform as the performance was approaching. The reason given by the customer service is that "you can only watch one of the six performances", which is an explanation that many fans find puzzling.
Eason Chan's Guangzhou concert is scheduled to be held from December 29, 2023 to January 5-7, 2024 at Guangzhou Baoneng Qoros Center, with a total of six performances. Ms. Liang bought tickets for December 31 on the Maoyan platform and entrusted a friend to buy tickets for December 30 on other platforms. However, just as the performance was about to start, Maoyan customer service informed Ms. Liang that she could not issue tickets normally because she had purchased the same performance under the same ID card information.
In this regard, Maoyan customer service's initial explanation was also ambiguous, saying, "We have already had one ticket for Eason Chan's concert among the six performances, and if you buy another one, you won't be able to watch the show again." However, for fans, it is not uncommon for "full attendance" to chase stars, especially in consecutive multi-day concerts. Ms. Liang and other consumers who have encountered similar problems believe that from the perspective of the ticket purchase interface, the so-called "shows" should be divided according to the date, and there is no conflict in buying tickets for two different days.
The ticketing instructions issued by the ticketing platform clearly state that it is not allowed to use the identity document information of the same audience to purchase tickets for the same performance on multiple official ticketing platforms. However, the notice does not mention that Eason Chan can only buy one of these six concerts. Ms. Liang's communication with the customer service was at an impasse, and the customer service repeatedly asked her to verify the ticket purchase information, but could not give a clear answer to the question about the definition of "show".
At present, more than 60 consumers have encountered similar problems and have begun to defend their rights. The two official ticketing platforms, Damai and Maoyan, have different handling measures, Damai has initiated a mandatory refund in the app, and Maoyan said that it is verifying the situation, but there is no guarantee that the ticket will be issued. Some consumers speculate that the organizers may be oversold or tickets may be in the hands of scalpers.
Zhao Liangshan, a senior partner of Shaanxi Hengda Law Firm and a well-known public interest lawyer, believes that if "you can only watch one of the six shows" according to the customer service, then the "the same document and the same show cannot be purchased repeatedly" in the ticketing instructions may be playing with words. He believes that it is contrary to the law for the platform to refuse to issue tickets on the grounds that consumers have purchased tickets for the same show, and the platform has the responsibility and obligation to issue tickets for consumers. If the negotiation fails, the consumer can file a complaint with the relevant authorities or go directly to the court.
The incident has aroused public concern about the rules for purchasing tickets for concerts and the protection of consumer rights and interests. Fans are looking forward to being able to enjoy a complete ** feast, rather than encountering all kinds of troubles and injustices in the process of buying tickets. The platform party shall assume its due responsibility, respect the rights and interests of consumers, and provide a clear and fair environment for ticket purchase.
So, what do you think about this?Welcome everyone to pay attention and leave a message in the comment area to discuss!Let's work together to protect the legitimate rights and interests of consumers and promote the healthy development of the performing arts market. In this world of pursuit of art and art, everyone who loves art should be treated fairly and respectfully. Eason Chan's New Year's Eve concert was revealed to be forced to withdraw tickets