In April 2021, Mr. Sang, on the recommendation of a friend, purchased the "Fude Life Exclusive Health Critical Illness Insurance (Basic Part + Optional Part)" for his daughter Ms. Sang, with an insurance amount of 400,000 yuan), plus the "Fude Life Additional Peace of Mind Guardian Insurance". In order to improve the insurance protection, Mr. Sang also took out a "Fude Life Exclusive Health Critical Illness Insurance (Basic Part)" with an insurance amount of 40,000 yuan.
In February 2023, Ms. Sang felt tightness in her right ear and did not go to the doctor because of her school. In March, Ms. Sang felt hearing loss, so she went to Luyi County People's Hospital for examination accompanied by her parents and was diagnosed with mixed hearing loss. Ms. Sang called the company's customer service **95535 to report the claim, and after receiving the report, the claims adjuster of Zhoukou Zhongzhi immediately contacted the customer to offer condolences and inform the customer of the information required for the claim.
On December 1, Ms. Sang, accompanied by the claims adjuster of Zhoukou Zhongzhi, went to the relevant judicial appraisal center for appraisal. After identification, Ms. Sang's insurance coverage of "deafness in one ear" was covered by the company's "deafness" mild illness, and Fude Life Insurance paid the insurance benefit 13 according to the contract on December 1820,000 yuan, and exempt from renewal insurance premium 23240,000 yuan.
Extension of compensation case: There are many reasons for deafness in one ear, the more common ones are environmental irritation, cerumen embolism, otitis media, neurodeafness, etc. If hearing loss occurs, be sure to go to the hospital for a clear **, as soon as possible**. When the risk is reduced, every policy is a heavy commitment and care. Our company will continue to convey the great love of the world with sincere service and honest claim settlement and enhance the value of life.